Benefits & Leave Specialist

Benefits & Leave Specialist

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

As the Benefits & Leave Specialist you will be delivering high-quality employee support and operational execution within the HR Operations team. This is a newly created role, and you will contribute to building and optimizing processes, documenting standard operating procedures, and identifying opportunities for continuous improvement. You will be responsible for administering employee benefits and leave programs, in partnership with our 3rd party LOA administrator, providing support, and ensuring efficient, compliant, and employee-centered service experience. This role partners cross-functionally with the Benefits Manager and with external vendors to deliver seamless employee experience.

The HR Operations team is part of the Human Resources organization. The Human Resources organization is responsible for recruitment, administration, compensation, benefits, training & development, performance management and employee relations.

You'll administer leave of absence requests with our LOA partner, TILT in compliance with laws and company policies.

Benefits administration, including escalation support of employee inquiries, enrollment maintenance and invoice auditing, life events, and vendor coordination.

Support ADA accommodation requests with our partner Disclo, and ensure a compliant, seamless process.

Resolve benefit and leave issues, escalating complex or sensitive cases as appropriate.

Serve as the primary point of contact for employees and managers on leave and benefits processes, documentation, and return-to-work coordination.

Communicate timely updates to employees, managers, HR, and Payroll on leave status and related impacts (pay, benefits, employment status).

Support open enrollment activities, life event changes, and ongoing eligibility maintenance.

Collaborate with Payroll, HR Business Partners, and other stakeholders to ensure seamless end-to-end processes.

Monitor leave and benefits regulations to ensure compliance in policies and systems.

Maintain accurate leave and benefits records across HR systems.

Maintain and enhance process documentation to drive consistency and operational efficiency.

Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)

Minimum 2 years of experience in benefits administration, leave administration, or HR operations

Strong knowledge of FMLA and state-specific leave and benefits regulations

Experience with leave and/or benefits administration platforms and HRIS/case management systems

Strong communication, organization, and problem-solving skills

Ability to handle sensitive and confidential information with discretion

Intermediate proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), including data tracking and reporting

Hybrid role based in Wilmington, MA. (3 days a week)

Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.