Group Sales- Conference Services Manager

Job Description

Job Description

We are seeking a highly organized and service-focused professional to oversee group sales and conference services operations. In this role, you will help create seamless, memorable experiences for clients and guests by coordinating event logistics, supporting revenue goals, and ensuring every detail is executed with care and professionalism.

What You Will Do

• Build strong relationships with clients, partners, and internal teams to ensure smooth planning and execution.
• Prepare event orders, banquet checks and related documentation accurately and on time.
• Coordinate event details including room blocks, meeting space, banquet needs, audio visual requirements, and special requests.
• Partner with operations, catering, and sales teams to align service delivery with client expectations.
• Monitor business opportunities and support achievement of revenue and booking goals.
• Conduct site visits, pre-event meetings, and post-event reviews as needed.
• Resolve client concerns promptly and professionally to maintain high levels of satisfaction.
• Track key metrics, maintain organized records, and support reporting on sales and event activity.

What You Bring

• Experience in hotel sales, conference services, hospitality, event planning, or a related field.
• Strong communication, organization, and relationship-building skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Confidence working with clients, vendors, and cross-functional teams in a fast-paced environment.
• Proficiency with common business software and event or sales management systems.
• Problem-solving skills and a proactive, customer-focused approach.
• Flexibility to support events that may require evenings, weekends, or holidays.

Preferred Qualifications

• Previous experience in group sales, hotel conference services, or hospitality event coordination.
• Knowledge of banquet operations, meeting planning, and room block management.
• Familiarity with CRM systems, property management systems, or sales tracking tools.
• Experience supporting revenue strategies and business development efforts.

What We Offer

• A collaborative and service-oriented work environment.
• Opportunities to contribute to meaningful client experiences and team success.
• Professional growth in a dynamic hospitality and events setting.
• A role where organization, initiative, and relationship management make a direct impact.

We are committed to fostering an inclusive workplace where team members are valued for their skills, contributions, and perspectives. If you are energized by creating exceptional experiences and thrive in a detail-driven, client-facing role, we encourage you to apply.