Full Time Assistant Store Manager

Overview Full Time Assistant Store Manager (Store 1079) at GameStop . The Assistant Store Manager supports the Store Manager in all facets of store operations and helps create a sales culture by delivering outstanding guest service and knowledge of our products. This role supervises Sales Associates and Retail Keyholders in the Store Manager’s absence. Location Pueblo, CO Responsibilities Provide best-in-class guest service: greet guests promptly, respond to questions, inform guests of promotions, recommend items, apply selling behaviors, and circulate throughout the store to prioritize guests over tasks. Support the shopping environment, visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business. Process guest purchases and returns using the Point-of-Sale (POS) system accurately; issue receipts and ensure high-quality guest service during transactions. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop guest benefits (e.g., new title reservations, trade-in program, Pro Rewards). Assist the Store Manager with setting guest service expectations and training store associates on policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed, ensuring alignment with company standards. Provide recognition and feedback to all store associates and document performance in the HR system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening or closing a shift; associates should know policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates to follow scheduling guidelines; manage breaks and meals; supervise staffing levels to maintain optimal guest service. Approve payroll, manage time off requests, and verify that associates are paid for time worked. Maintain store cleanliness and organization, ensure merchandised displays per company guidelines, and keep fixtures and equipment in working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as needed and report concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the floor to keep products represented and organized. Balance and reconcile daily transaction totals in the POS; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; conduct inventories and report discrepancies to the Store Manager/ District Manager. Process defectives/recalls and stock pulls; ensure proper labeling and packing lists. Maintain awareness of associate and guest safety; identify and address hazardous situations; report injuries promptly per company guidelines. Maintain store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct; follow opening and closing procedures. Adhere to all opening and closing procedures. Qualifications Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills; English; bilingual English/Spanish preferred. Able to thrive in a fast-paced, changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate the POS system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly; carry out instructions; execute financial tasks per policy. Maintain a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays; minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations; be a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone; stand and move throughout the store unassisted for up to 12 hours per day. Physically capable of bending, stooping, crouching, reaching, climbing ladders, and lifting up to 30 lbs. Onboarding knowledge of military ranks and insignia applies to stores located on military bases (where applicable). Pay $17.56 - $21.56 per hour Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. GameStop is an equal employment opportunity employer. It provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Location: Pueblo, CO #J-18808-Ljbffr