Security Operations Center Officer

Security Operations Center Officer

Are you looking for a career where you can contribute to safety and make a meaningful difference every day? At General Security Services Corporation (GSSC), security is more than a service – it's a responsibility built on trust, professionalism, and integrity.

Since 1946, GSSC (DBA Midwest Patrol) has proudly protected the communities we serve through physical and electronic security solutions. Whether you're an experienced security professional or just starting your career, we offer paid training and a supportive team to help you succeed. If you're ready to join a team where protecting people and property is a shared mission, we encourage you to apply.

Reporting to the Post Supervisor, the Security Operations Center Officer is a vital team member providing security services to various clients of GSSC. The Security Operations Center Officer is responsible for performing a variety of tasks per the needs of the client, which include monitoring of multiple sites via access control and camera systems, responding to appropriate authorities when breeches are notified and verified, and thorough documentation of all findings and investigations of incidents. Some additional duties may include interior/exterior tours of the main facility, responding to emergency situations and notifying appropriate response entities, and providing a high level of observation and reporting duties.

Security Operations Center Officer Job Responsibilities:

• Monitors camera, access control, and alarm systems and provides appropriate response when unusual circumstances and or unusual findings are discovered or are alerted.
• Ensures all camera, access control, and alarm systems are functioning properly and notifying appropriate personnel if non-functioning equipment is discovered.
• Observes and reports activities and incidents at multiple sites owned and or operated by the client, providing for the security and safety of client property and personnel.
• Patrols assigned site on foot; checks for unsafe conditions, hazards, unlocked doors, security violations, mechanical problems, and unauthorized persons.
• Enforces required security regulations and procedures pursuant to post orders and or the facility security plan pertaining to personnel, visitors, and premises.
• Responds to client inquiries in an expeditious manner.
• Reacts appropriately, promptly and in accordance with post orders in emergency situations.
• Generates clear and concise written reports of shift activities.
• Creates a positive working environment and strong teamwork.
• Ensures compliance with all GSSC policies and procedures, federal regulations, state statutes, and specifications per client contracts.
• Interacts professionally and engages with client personnel, vendors, contractors and members of the public.
• Provides excellent customer service.
• Specific duties or tasks may vary and be documented separately. The employee may not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

Security Officer Minimum Qualifications:

• Must have a high school diploma or equivalent.
• Must be able to read, write and speak English.
• A US citizen or alien lawfully authorized to work in the United States.
• Must pass identification verification, state & federal background checks.
• Ability to meet and maintain applicable state, county, and municipal licensing requirements.
• Excellent communication (verbal and written), administrative, customer service and organizational skills.
• Must successfully complete GSSC basic training.
• Must be able to complete required NERC – CIP training as required by customer.
• Computer skills must be proficient with camera systems, access control systems, alarm systems, basic Microsoft applications as well i.e. word, excel.
• Ability to demonstrate critical thinking.
• Ability to project a professional and positive attitude while maintaining confidentiality.

Security Officer Preferred Qualifications:

• Valid driver's license and clear driving record.
• 1 or more years working in a dispatch / monitoring center type environment.
• 1 or more years of experience in the security, law enforcement, or military industries.
• Military, veteran, law enforcement, corrections or security related experience.

Physical, Mental and Environmental Requirements:

• Seeing, hearing, speaking, and writing clearly.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Must be able to push, pull or drag and adult to safety from hazardous situations.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
• Ability to safely operate a motor vehicle for extended periods of time, while frequently safely entering and exiting the motor vehicle.
• Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for security professionals.

We are an EOE/AA/DISABILITY/VETERANS/GENDER NEUTRAL employer. Historically underrepresented candidates are strongly encouraged to apply.