Director of Operations

Job Description

Job Description

Franchise Operations Director
Lead the Business. Develop the People. Protect the Brand.
At CRISP & GREEN, we believe exceptional restaurants are built by exceptional operators.
The Franchise Operator serves as the highest-ranking operational leader within a franchise
organization and is ultimately responsible for the performance, culture, profitability, and long-
term growth of every restaurant within their market.
This is far more than a multi-unit operations role.
The Operator serves as the owners strategic operating partner—building teams, developing
leaders, driving financial performance, protecting the guest experience, and ensuring every
restaurant consistently reflects the CRISP & GREEN brand.
The ideal candidate has a proven track record of leading multiple high-performing restaurants
while building strong teams and developing future leaders.
What You will Be Responsible For:

Operational Leadership
● Lead the overall operation of multiple CRISP & GREEN restaurants.
● Establish a culture of accountability, hospitality, and operational excellence.
● Ensure every restaurant consistently executes brand standards.
● Provide strategic direction while remaining highly engaged in day-to-day operations.
● Serve as the operational decisionmaker for the franchise organization.

Financial Performance
● Own the financial health of the business across all locations.
● Analyze P&Ls to identify opportunities and implement corrective action.
● Improve restaurant profitability through labor management, food cost controls,
operational efficiencies, and sales growth.
● Monitor key performance indicators and hold leadership teams accountable for results.
● Build annual operating plans and budgets.

People Leadership
● Recruit, coach and develop Area Leaders, General Managers, and future leaders.
● Create clear succession plans across every restaurant.
● Build an internal pipeline of promotable talent.
● Provide consistent coaching, feedback, accountability and recognition.
● Quickly address performance issues through coaching and development.

Guest Experience
● Ensure every guest receives an exceptional experience.
● Foster a hospitality-first culture throughout the organization.
● Monitor guest feedback and implement continuous improvements.
● Drive community engagement and local restaurant involvement.

Growth & New Restaurant Openings
● Lead operational readiness for all new restaurant openings.
● Oversee hiring, onboarding, training and post-opening stabilization.
● Ensure new restaurants open with strong leadership, staffing and operational
consistency.
● Support future expansion initiatives as the franchise organization grows.
Brand Stewardship
● Protect the integrity of the CRISP & GREEN brand.
● Ensure compliance with all operational systems, food safety standards and brand
initiatives.
● Partner closely with the CRISP & GREEN support team to successfully implement new
programs and operational improvements.
● Champion innovation while maintaining operational discipline.
What We are Looking For
The ideal candidate is an accomplished restaurant executive with a history of building high-
performing multi-unit organizations.
Required Experience
● 8+ years of progressive restaurant operations leadership within a fast-casual or
hospitality brand.
● Experience overseeing at least five restaurant locations simultaneously.
● Demonstrated success managing multi-million-dollar PLs across multiple locations.
● Proven ability to improve restaurant sales, profitability, guest satisfaction and team
retention.
● Experience leading new restaurant openings from staffing through operational
stabilization.
● Strong background developing General Managers and multi-unit leaders.
● Experience implementing succession planning and leadership development programs.

Operational Expertise
● Current ServSafe Manager Certification.
● Strong understanding of restaurant technology including POS systems, inventory
management, labor management, reporting platforms and business intelligence tools.
● Working knowledge of Restaurant365 (or similar restaurant ERP systems) preferred.
● Experience with preventative maintenance programs and facilities management.
● Strong understanding of off-premises sales, catering and third-party delivery execution.
Leadership Attributes

We are looking for someone who:

● Leads with humility and accountability.
● Develops people before processes.
● Makes data-driven decisions.
● Holds high standards while earning trust.
● Is highly visible in the restaurants—not behind a desk.
● Thrives in fast-paced, growth-oriented environments.
● Takes ownership like an entrepreneur.
Success in this Role
Within the first year, a successful Operator will have:
● Built strong relationships with every General Manager.
● Established clear leadership accountability throughout the organization.
● Improved restaurant-level KPIs.
● Developed a succession plan for every leadership position.
● Successfully executed new restaurant openings.
● Created a culture where operational excellence and hospitality are the standard.
Preferred Qualifications
● Bachelor's degree in Business, Hospitality or related field preferred.
● Ability to travel throughout the assigned market.
● Must reside within the franchise market to effectively support restaurant operations.
Compensation
 Compensation package starts at $100,000 per year, with bonus potential based on
restaurant performance and overall franchise success.