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Pet Parent Relationship Manager

Dogtopia of Limerick

Benefits Bonus based on performance Free food & snacks Training & development Dogtopia, the industry leader in dog daycare, boarding, and spa services offers a supportive work environment with opportunities to bring your dog to work. Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business‑minded individual to lead our team as General Manager. This role requires a background in management and operations, a commitment to excellent customer service, and a love of dogs. After successful completion of training, you can bring your own dog to work. What We Offer It’s always Bring Your Dog to Work Day! Education in basic dog obedience and training Additional certification program training Competitive bonuses with flexibility in scheduling Skills related to sales, customer service and teamwork Core Competencies

  • of leads converted to Meet & Greets
  • of Meet & Greets converted to sales
Retention of and frequency of daycare visits Assist in increasing customer satisfaction ratings Consistent and timely attendance Website monitoring Manage web inquiries Qualifications Must love dogs Sales and customer service experience Ability to work flexible hours Ability to work cohesively with others in a fun, fast‑paced environment Strong customer service skills Able to work within a structure, but think and act flexibly when needed Personal Characteristics Proactive, results‑focused, self‑started, anticipatory Quick thinker Emotionally intelligent Just‑do‑it focus Fun‑loving Rapport builder Active listener Must love dogs Sales Initiatives Convert lead calls to Meet & Greets Schedule tours/meet & greets Conduct follow‑up calls with leads that did not schedule Deliver written performance reviews and give employees positive acknowledgement when due Express Dogtopia‑isms to pet parents in actions Enter completed registration forms and review for completeness Assist in creating staff schedules and help monitor daily schedules Maintain optimum staffing and development with all employees, handling callouts accordingly Lead by example by coaching everyone to contribute to a positive team‑oriented culture Help coach the team on Dogtopia‑isms Live by the Dogtopia values: LOVE life unconditionally, STAY loyal to the pack, CHASE the highest safety standards, PLAY to the fullest potential, TREAT each day like the most exciting day ever Customer Service and Presentation Practice the 3 Ss (smile, story, satisfaction) Always find new ways to improve the Meet & Greet tour scripts Conduct walk‑in and scheduled tours of the facility Complete pet parent’s new client forms Pricing and Service Knowledge Be knowledgeable on pricing and services Respond to web inquiries as soon as possible, but within one business day Answer all questions/concerns/complaints with urgency and care Assist with customer check‑in and check‑out Assist with appointment set‑ups Strive for high customer review ratings Enjoy your team, grow your team, and play to your fullest potential #J-18808-Ljbffr Dogtopia of Limerick

Vacancy posted 1 day ago
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