Customer Service Specialist

Customer Connections Specialist

Brighton Center, Inc. is a private non-profit community-based organization with the mission to create opportunities for individuals and families to reach self-sufficiency through family support services, education, employment, and leadership. We have been named a finalist for the Best Place To Work four years in a row, as well as a Top 50 Nonprofit to work for in the Nation!

To welcome, greet, and direct customers, neighborhood residents, community partners, employees, board members, donors, and funders as they enter or call Brighton Centers Family Center. The Customer Connections Specialist has a variety of clerical, administrative, and direct service duties including providing customer service to individuals and families, screening for SNAP benefits, processing referrals, connecting with donors and managing donation receipts, donation and customer tracking into agency database, answering a multiline phone system, and working one-on-one with customers.

Job Responsibilities:

• Provide direct services to customers both in person and on the phone
• Connect families to supportive services
• Engage in record maintenance, data entry, and file documentation to ensure service delivery
• Build trusting relationship with customers and attend community events
• Maintain and build relationships with community partners
• Ensure Community Room is a resource rich and welcoming space

Requirements:

• Excellent customer service skills and a customer first attitude
• Commitment to cultural competency and a deep understanding of the significance of diversity, equity, and inclusion
• Excellent documentation and verbal communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• A licensed driver and reliable transportation

What We Offer:

• Competitive Medical/Dental/Vision Benefits
• Retirement Plan-employer contribution of 4% of gross salary for 403b and additional 2% match option
• Generous Vacation and Sick Leave
• 11.5 Paid Holidays
• Childcare Discount
• Agency Life and Long-Term Disability Insurance
• Professional Development
• Education Awards

This is a non-exempt position with an hourly wage between $17.00 - $18.00

We are an equal-opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status, or any other protected class.

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