Customer Service Specialist

A global manufacturer client of Insight Global that's in the flavor and fragrance industry is seeking two Customer Service Specialists to support its growing supply chain and operations team. This is a direct hire opportunity ideal for candidates who enjoy being at the center of order management, customer communication, and cross functional coordination. This role serves as a key liaison between customers, sales, supply chain, and operations ensuring orders are planned, scheduled, and delivered accurately and on time across both import and export workflows. Key Responsibilities Manage end to end order processing and order management, from entry through delivery Serve as the primary point of contact for customer communication, order status updates, and issue resolution - Coordinate closely with sales, supply chain, operations, planning, scheduling, shipping, quality, and purchasing teams Handle both import and export orders, ensuring proper timelines, documentation, and coordination Work backward from customer delivery dates to ensure production, shipping, and logistics milestones are met Support operational planning and scheduling activities to maintain service levels and on time delivery Assist with shipping coordination and follow up, including changes, delays, or exceptions Maintain accurate order, shipment, and customer data using Microsoft Office tools, particularly Excel Contribute to continuous improvement efforts across customer service and supply chain operations REQUIRED SKILLS AND EXPERIENCE 2+ years of experience in customer service, order management, or supply chain support Strong experience working cross functionally with sales and operations Intermediate proficiency in Microsoft Excel (tracking, reporting, data organization) Comfortable managing multiple orders, timelines, and priorities simultaneously Experience working with dates, lead times, and delivery schedules Strong communication skills with both internal teams and external customers Detail oriented, organized, and proactive problem solver NICE TO HAVE SKILLS AND EXPERIENCE Experience in the food & beverage, ingredients, flavor, fragrance, or manufacturing industry Exposure to import/export operations, international shipping, or global supply chains Background supporting planning, scheduling, shipping, quality, or purchasing functions #J-18808-Ljbffr Insight Global