Customer Service Representative

Job Description Department: 300 – Managed Transportation – Operations Reports To: Director of Operations FLSA Classification: Exempt Updated: 6/2024 The Position Under the direction of the Director of Operations, this role will assist Operations in day-to-day order entry, account support, and help set up and train users within Evans’ transportation management system (TMS). To complete their objective successfully, the Customer Service Team audits customer‑entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and communicates order information to customers. Roles and Responsibilities LTL and TL order entry/validation Invoice entry Communicate with carriers to obtain pickup/delivery updates via carrier websites, email, and phone. Communicate delivery updates to customers via Evans’ transportation management system (TMS), email, and phone. Communicate information needed to mitigate delivery issues with Evans’ Operations Team. Maintain the highest level of customer service even when under pressure. Perform all other duties as assigned. Minimum Qualifications and Requirements Education: N/A Experience / Training: Exceptional customer service skills. High level of organizational and multi‑tasking skills. Ability to problem solve on the spot. Attention to detail and accuracy. Team‑oriented. Self‑motivated, dedicated, and enthusiastic. Ability to read, write, type, and speak English fluently. Licenses / Certifications: N/A Technology / Equipment: Experience with Microsoft Office, especially Outlook. Ability and willingness to learn new software. Preferred Qualifications and Requirements Education: Bachelor’s degree preferred. Experience / Training: Previous experience with shipping/trucking carriers preferred. Licenses / Certifications: N/A Technology / Equipment: N/A Physical and Mental Demands The employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Work is performed in an office environment. The noise level is usually moderate. #J-18808-Ljbffr Evans Transportation