Business Process Manager (Remote)

A client with Kforce is seeking a Business Process Manager to join their team. This is a remote opportunity. Overview: This person will manage the strategy, design, and delivery of the client's digital ecosystem, including the website (pre- and post-login), Digital Storefront (DSF), and connected digital platforms. This role will leverage technical and business expertise to translate business vision into actionable digital solutions by assessing current state, defining future state business processes and needs, developing the business case, and submitting scope requests to our product team. The role will also own the business process mapping that ensures technology solutions align with business workflows, customer experience goals, and measurable outcomes. This position will represent the voice of the business in Agile ceremonies, ensuring that each sprint and release reflects enterprise priorities and delivers tangible business value. Essential Tasks:

• Translates the business vision into documented business needs, clearly articulating requirements for development and delivery teams
• Creates and maintains business process maps to ensure solutions align with customer experience objectives, operational efficiency, and compliance standards
• Collaborates cross-functionally with Marketing, IT, Operations, Commercial, and other departments to identify opportunities that enhance the customer journey and streamline business processes
• Leads business discovery and requirements sessions, gathering input from diverse stakeholders and prioritizing needs using data and insight
• Develops, manages, and performs User Acceptance Test (UAT) plans and ensures robust validation before product releases
• Represents the business in Agile ceremonies including sprint planning, backlog refinement, stand-ups, and retrospectives to maintain alignment between development and business strategy
• Bachelor's degree in Business, Marketing, Digital Strategy, or a related field; MBA preferred
• 5+ years of experience in digital product management, Agile delivery, or platform strategy
• Experience leading enterprise-level digital initiatives involving websites, customer portals, or e-commerce platforms
• Demonstrated ability to translate business goals into scalable digital solutions through structured Agile artifacts (Epics, Features, Stories)
• Demonstrated ability to analyze and optimize customer journeys and map business processes to digital solutions
• Excellent communication, stakeholder management, and presentation skills, with the ability to influence at all levels of the organization
• High degree of initiative, curiosity, and innovation, with a focus on continuous improvement and measurable impact
• Demonstrated ability to work independently while fostering collaboration and alignment across teams

• Strong project management and prioritization skills, balancing multiple initiatives simultaneously
• Skilled in MS Dynamics, Jira, Confluence, and other Agile planning tools
• Experience with data-driven decision-making using analytics, performance dashboards, and customer feedback loops
• Experience working in Agile or hybrid environments, including backlog management, sprint planning, and prioritization
• Strong understanding of digital ecosystems, including website platforms, digital storefronts, content management systems (CMS), customer relationship management tools (CRM) and marketing automation tools
• Proven success driving cross-functional collaboration across technical, operational, and creative teams