Business Analyst / UAT Analyst

Description

seeking a highly motivated Business Analyst/UAT Analyst to support a contact center transformation from Avaya to Five9. This role will focus on translating existing call flows into structured, user-friendly test cases and facilitating User Acceptance Testing (UAT).

The ideal candidate is self-directed, detail-oriented, and comfortable working with business users to clarify processes, ask questions, and convert loosely documented workflows into clear, executable test scenarios.

Test Case Development

• Analyze existing contact center call flows and documentation

• Translate workflows into clear, structured, end-user-friendly test cases

• Standardize test cases into a consistent, usable format for UAT

• Identify gaps, inconsistencies, or missing steps in current flows

UAT Execution & Support

• Execute test cases across Five9 contact center workflows

• Support business users during UAT cycles

• Document test results, defects, and inconsistencies

• Partner with stakeholders to validate expected outcomes

Stakeholder Collaboration

• Work closely with SMEs currently supporting the system

• Ask clarifying questions to fully understand call flows, IVR paths, and agent workflows

• Communicate clearly with both technical teams and non-technical business users

• Facilitate alignment on business scenarios and expected behavior

Process Organization & Improvement

• Create structured, usable testing artifacts for broader team use

• Help bring organization and clarity to work currently being handled ad hoc

• Ensure documentation is complete, consistent, and audit-ready

Skills

Uat, Business analysis, Uat testing, User acceptance testing

Top Skills Details

Uat

Additional Skills & Qualifications

+++

Contact center experience: Avaya, Five9, or other CCaaS platforms (Genesys, NICE, Amazon Connect)

Understanding of: Call flows, IVR (Interactive Voice Response), Call routing and agent workflows

Experience supporting system migrations or transformations

Healthcare industry experience

Experience in structured UAT environments or large transformations

Experience Level

Intermediate Level

This is a Contract position based out of Minneapolis, MN.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.