Client Experience Supervisor - Pacific Time US Based Remote

At Anywhere Real Estate our mission is clear. We are reimagining the home buying We are looking for a Client Experience Supervisor to join our team and add value transaction process from contract to close. of remote Client Experience Lead team members who directly manage the Client efficiency and product quality of the team, but to also play a pivotal role in developing and building the culture of the team. indirectly support their supervision of the Specialists on their team.

This position is 100% remote.

Team Supervision: Lead a team of Client Experience Leads to drive team success. Staff orientation/training * Ongoing training and development * manage vacation requests; Perform annual performance reviews and performance management as needed

Collaboration and Service: Act as main point of contact for all client Provide support with deal escalations and field leadership questions * Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely Work with field leadership to promote and increase agent adoption rates of service * Partner with marketing/field leadership to build agent awareness and Analyze customer feedback as well as prepare reports for review and Prior Real Estate and customer service experience strongly preferred. * Ability to provide feedback to employees through coaching and training to Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members. * customer service throughout the transaction process. * Ability to learn and navigate multiple software systems with an elevated Adaptable, able to prioritize and manage competing demands with a willingness Medical, Dental, Vision, Short-term and Long-term disability benefits, Paid Time Off to Include Holidays, Vacation Time, and Sick Time * Life Insurance * Business Travel Accident Insurance

* All employees receive access to LinkedIn Learning

* Employee Assistance Program * residential real estate brokerages, with offices in more than 50 of the 100 operated brokerage offices and approximately 56,000 independent sales agents come from our leading brands including Coldwell Banker®, Sotheby's International Realty®, and The Corcoran Group®, as well as our robust commercial real estate operation within Coldwell Banker Commercial®.

Home to some of the most recognized brands in real Coldwell Banker Commercial® [ and Sotheby's International Realty® [ include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more differentiates us is our scale, expertise, network, and unique business model