Managing Director - Outdoor Living & Home Services

Managing Director – Outdoor Living & Home Services

Operating Executive / Day-to-Day Business Leader

Location: United States (Hybrid)
Type: Full-Time | Senior Executive Role

Role Overview

We are seeking a Managing Director to serve as the operating executive for a growing outdoor living and home services business, working closely with our General Manager and CEO to drive execution, accountability, and business performance.

The Managing Director will lead day-to-day operations and work collaboratively with the existing leadership team, translating company strategy into execution across pricing governance, sales leadership, project management, field execution, and customer delivery.

This role is accountable for execution, team performance, operational discipline, and financial results, allowing the Founder to step out of daily operations while retaining strategic oversight, ownership control, and brand leadership.

This is not a visionary-only CEO role. It is a hands-on operating leadership role focused on building a durable, scalable business.

Core Responsibilities

Company Operations & Execution

• Own day-to-day operations across sales, project management, field execution, and customer delivery.
• Work closely with the current General Manager and CEO to ensure alignment and effective execution.
• Ensure teams operate within defined systems, approvals, and standards.
• Translate strategic priorities into clear execution plans.
• Remove bottlenecks, ambiguity, and Founder dependency.

Pricing & Margin Governance

• Own pricing discipline, approval workflows, and margin protection.
• Ensure all pricing follows approved models, thresholds, and authorization levels.
• Prevent unauthorized discounts, scope giveaways, or margin erosion.
• Review pricing performance trends and elevate exceptions with data-backed recommendations.

Sales Leadership & Management

• Lead and manage the sales function and sales leadership.
• Own sales performance, forecasting, pipeline health, and accountability.
• Ensure sales execution aligns with delivery capacity, pricing discipline, and operational standards.
• Coach, develop, and correct sales behavior as needed.
• Enforce responsible selling and clean handoffs to operations.

Project Management & Delivery Oversight

• Own project management standards, workflows, and tools.
• Ensure projects are properly staffed, scheduled, budgeted, and controlled.
• Hold project leaders accountable for execution quality, documentation, and results.
• Intervene early when delivery, budget, or schedule risk appears.

Field Execution & Quality Control

• Oversee execution quality across all active projects.
• Ensure work is delivered in accordance with contracts, plans, and approved scope.
• Prevent rework, scope drift, and undocumented field changes.
• Ensure inspections, sequencing, and closeout are handled professionally.

Financial & Business Discipline

• Own operating cadence, forecasting, and execution rhythm.
• Ensure budget discipline, margin consistency, and cash-flow visibility.
• Partner with finance on job profitability, reporting, and controls.
• Identify financial risks early and implement corrective actions.

Systems, Process & Scale

• Own company operating systems (CRM, project management, reporting tools).
• Ensure clean data, documentation discipline, and real-time visibility.
• Build repeatable processes that scale without heroics.
• Reduce Founder involvement in routine decisions and escalations.

Customer Management & Escalation

• Own customer experience during execution and delivery.
• Serve as the final internal escalation point for customer issues.
• Ensure timely, professional resolution of disputes or concerns.
• Balance customer satisfaction with contract enforcement and margin protection.
• Protect brand reputation through disciplined delivery.

Leadership & Team Accountability

• Lead and manage senior leaders across sales, operations, and support.
• Set clear priorities, performance expectations, and accountability standards.
• Hold leaders accountable to outcomes, not activity.
• Address performance issues decisively and professionally.

Decision Authority

• Full authority over day-to-day operations and execution decisions.
• Authority to hire, manage, and develop team members within the approved structure.
• Authority to enforce pricing, sales, project management, and execution standards.
• Works collaboratively with the current General Manager and CEO on company priorities and execution.

Not Authorized To

• Change ownership structure.
• Alter long-term strategy, brand positioning, or capital allocation.
• Modify equity, major contracts, or strategic direction without Founder approval.

How Success Is Measured

• Founder materially removed from daily operations.
• On-time, on-budget project delivery.
• Consistent margin performance and pricing discipline.
• Strong sales quality and clean sales-to-operations handoffs.
• Reduced escalations and execution noise.
• Scalable systems and leadership accountability.
• Effective collaboration with the existing leadership team.

What This Role Is Not

• Not a figurehead or ceremonial role.
• Not dependent on Founder escalation.
• Not a visionary-only or sales-only position.
• Not a role that overrides ownership direction.

This role runs the business so the Founder doesn't have to.

Qualifications

• 10+ years in construction, outdoor living, home services, or operationally complex businesses.
• Proven experience leading sales, project management, and execution teams.
• Strong pricing, financial, and margin discipline.
• Comfortable leading through systems, not personalities.
• Calm under pressure, decisive, and accountable.

Compensation & Structure

• Competitive executive base salary.
• Performance-based bonus tied to execution, margin, and delivery metrics.
• Long-term growth incentives aligned with company performance.
• Clear authority, expectations, and boundaries.