IT Specialist

IT Specialist Position Summary: An IT Specialist supports an organization's technology infrastructure by maintaining hardware, software, servers, networks, and user systems. This role ensures that all technology resources operate efficiently, securely, and reliably. IT Specialists serve as an escalation point for the IT Helpdesk Analysts and play a key role in network/system administration, troubleshooting, and implementing new technology solutions. Key Responsibilities Technical Support & Troubleshooting Provide Tier 1-2 technical support for hardware, software, and network issues as needed. Work with IT Helpdesk Analysts to diagnose and resolve problems related to desktops, laptops, mobile devices, printers, and other peripherals. Assist users with account setups, password resets, and access control issues. System Administration Manage and maintain operating systems (Windows, macOS) and enterprise applications. Administer user accounts, permissions, and group policies in Active Directory or similar environments. Monitor system performance and ensure reliability and availability of IT resources. Network Management Support LAN/WAN configurations, VLANs, firewalls, and wireless systems. Troubleshoot connectivity issues and optimize network performance. Troubleshoot and support conference room audiovisual systems. Assist in managing VPNs and remote access solutions. Security & Compliance Assist in implementing and enforcing cybersecurity policies and best practices as needed. Assist in supporting data backup, recovery processes, and disaster-recovery planning as needed. Hardware & Software Management Install, configure, and maintain computer hardware, software, and enterprise applications. Manage inventory of IT equipment and coordinate repairs or replacements. Support patch management and software deployment. Project Support Assist with IT infrastructure upgrades, migrations, and new technology rollouts. Contribute to documentation, IT procedures, and process improvements as needed. Qualifications Education & Experience Associate or Bachelor's degree in Information Technology, Computer Science, or related field (preferred but not required). 1-5+ years of experience in IT support, system administration, or a related role. Technical Skills Proficiency with Windows and/or macOS administration. Strong understanding of networks (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with cloud platforms (Microsoft 365, Azure). Experience with ticketing systems. Knowledge of cybersecurity fundamentals. Soft Skills Strong problem-solving and analytical skills. Excellent communication and customer service abilities. Ability to prioritize tasks and work independently or in a team environment. Traylor Bros., Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, veteran status, sex, sexual orientation, gender identity, age, genetic information, pregnancy, disability, protected activity, or other non-merit factors. Alexandria, Virginia, United States Full-Time/Regular Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr Traylor Bros, Inc