Renewals Manager Lead Front Office Solutions

Front Office Client Retention Manager

Product: Front Office Capital Markets Solutions Territory: US & Europe Location: New York or London (Hybrid)

Help leading financial institutions maximise value from their front-office technology investments

This role is about more than contract renewals.

You'll serve as a strategic partner to clients, helping protect critical commercial relationships, drive value realisation, identify growth opportunities, and strengthen long-term retention outcomes across some of the most sophisticated organisations in global capital markets.

You'll:

• Own assigned quarterly and annual renewal targets across a portfolio of Front Office and Portfolio Solutions Group customers.
• Lead the end-to-end renewal lifecycle, from early engagement and strategy development through commercial negotiations and execution.
• Protect and grow recurring revenue through proactive account planning and renewal management.
• Identify renewal risks early and implement mitigation and recovery strategies.
• Build trusted executive-level relationships across client organisations.
• Support targeted expansion opportunities and commercial growth initiatives.
• Partner with Sales, Revenue Operations, Finance, Product, Legal, and Client Success teams to ensure successful client outcomes.
• Deliver accurate forecasting, reporting, and pipeline management.
• Help modernise renewal processes through improved governance, analytics, automation, and operational discipline.

You'll represent FIS Front Office Capital Markets and Portfolio Solutions Group offerings that help clients:

• Improve trading efficiency and execution effectiveness.
• Optimise market data strategies and consumption models.
• Enhance investment and portfolio decision-making capabilities.
• Modernise front-office workflows and operating models.
• Improve analytics, reporting, and operational visibility.
• Support technology transformation and cloud initiatives.
• Drive revenue growth through more effective client-facing operations.

How you'll do it

• Manage complex commercial renewal cycles across strategic financial institution accounts.
• Develop renewal strategies aligned to customer objectives and business outcomes.
• Conduct executive business reviews focused on value delivery and future requirements.
• Lead commercial discussions, pricing negotiations, and contract renewals.
• Build relationships with stakeholders across Trading, Investment Management, Technology, Operations, Procurement, and Executive Leadership teams.
• Use data, reporting, product utilisation insights, and engagement metrics to assess account health and renewal risk.
• Collaborate with internal teams to remove commercial blockers and accelerate decision-making.
• Identify opportunities to strengthen customer adoption and long-term retention.
• Maintain accurate forecasts, pipeline visibility, and CRM reporting.
• Act as a trusted advisor throughout the customer lifecycle.

What we're looking for

• Proven experience within Renewals, Account Management, Client Retention, Customer Success, Client Relationship Management, or Commercial Account Management.
• Strong experience managing complex commercial negotiations and enterprise contract renewals.
• Experience working within Capital Markets, FinTech, Financial Services, Enterprise Software, or Financial Technology environments.
• Strong understanding of recurring revenue models, retention strategies, and account growth.
• Experience engaging with senior executives and key decision-makers.
• Ability to manage complex renewal pipelines, forecasting, and commercial reporting.
• Strong analytical, communication, negotiation, and stakeholder management skills.
• Experience using CRM platforms such as Salesforce and data-driven reporting tools.

Highly Desirable

• Experience within Front Office Capital Markets technology.
• Knowledge of trading workflows, market data, portfolio management, investment management, or order and execution management solutions.
• Experience working with investment banks, asset managers, hedge funds, or other global financial institutions.
• Experience supporting both renewal retention and revenue growth objectives.
• Exposure to renewal analytics, client health metrics, account coverage models, and forecasting frameworks.
• Experience with Power BI, reporting platforms, workflow automation tools, or process modernisation initiatives.
• Direct experience with FIS Front Office solutions and platforms.

Why join FIS?

• Work with market-leading Front Office Capital Markets technology solutions.
• Partner with some of the world's largest financial institutions.
• Play a strategically important role focused on client retention, value realisation, and recurring revenue growth.
• Collaborate with global teams across Sales, Product, Finance, Legal, Revenue Operations, and Client Success.
• Help shape the future of renewal management through data-driven decision-making and process innovation.
• Access career growth opportunities across Customer Success, Commercial Leadership, Capital Markets, and Enterprise Sales functions.

Apply now

If you're motivated by helping financial institutions maximise the value of their front-office technology investments while strengthening client relationships, protecting revenue, and driving long-term commercial success, we'd love to speak with you.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $104,750.00 - $178,070.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. This position may be eligible for bonus and/or commission.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.