Partner Strategy Manager

The Partner Strategy Manager is the strategic owner of a portfolio of ag retail partnerships. You do not manage accounts — you drive them. You own the executive relationship, the long-term roadmap, and the commercial outcomes that determine whether a partnership grows, stagnates, or churns. This role sits at the intersection of business strategy and technology adoption. You work with senior leaders and decision-makers at agricultural retailers to translate AgVend’s platform into measurable, lasting business value — and you use data, AI, and cross-functional resources to do it at scale. You operate within a pod alongside a Partner Experience Manager (who owns day-to-day execution and support) and a Partner Marketing Manager (who owns adoption campaigns and communications). Your job is to set the strategic direction of the pod and keep every partner moving forward. What you own Partnership ownership & executive relationships You are the primary strategic contact for senior leaders and executives within your assigned partners. You build trust at the top, navigate complex organizational structures, and ensure AgVend is positioned as a long-term strategic partner — not a vendor. You drive the relationship forward. You do not wait for partners to come to you with problems; you proactively surface opportunities, address risk, and set the agenda. Strategic roadmap & business reviews You lead structured business reviews that connect platform capabilities to each partner’s evolving goals. You bring data-driven storytelling to every conversation — using ROI metrics, adoption data, and competitive benchmarks to help partners see the value they are generating and the opportunity ahead. You maintain and update a strategic roadmap for each partner, informed by their business priorities, market conditions, and AgVend’s product direction. Retention & expansion You own net revenue retention across your book of business. You identify and advance upsell and cross-sell opportunities — new drivers (CRM+, Loyalty & Rewards, Program Management, Grain, Energy), new business units, and higher tiers of engagement. You lead pricing conversations, negotiate contract terms, and close expansion deals. You are commercially accountable. You maintain a clear, current view of the health of every partnership you manage. You identify risk early — through sentiment, usage trends, stakeholder changes, and direct conversation — and build action plans to address it. You mobilize your pod and internal resources (your manager, product, engineering, leadership) when a partnership requires intervention. Pod leadership & cross-functional orchestration You set the strategic direction for your pod. Your PEM and PMM look to you for priorities and partner context. You orchestrate cross-functional resources — product demos, engineering escalations, executive engagement, Nexus and manufacturer alignment — to deliver outcomes for your partners. You act as the general manager of your book: every partner has a plan, every plan has a timeline, and every timeline has accountability. Partner change management You coach partners through organizational change. Selling a product is not enough — you help partners build internal buy-in, train their teams, and embed new workflows into daily operations. You understand that adoption is a change management challenge, not a feature enablement exercise. AI-augmented workflow You use AI tools (Goose, Claude, platform analytics) as part of your daily workflow to prepare for calls, analyze partner data, draft business reviews, and automate repetitive tasks. You champion AI adoption with your partners — helping them see how tools like Goose Assist, Goose Opportunities, and CRM+ intelligence can transform their team’s effectiveness. You continuously look for ways to automate low-value work so you can spend more time on strategic, high-impact activities. What success looks like A high-performing PSM in 2027 spends the majority of their time on strategic, revenue-generating activity — not troubleshooting tickets or chasing configuration issues. Our Partner Retailers view you as their strategic partner and thought leader. They come to you for advice and implement your solutions to increase ROI. Strategic (target: 75%+ of time) Tactical (target: 25% or less) Expansion and upsell conversations Executive engagement and prep Renewal and pricing negotiations ROI storytelling and business reviews Pipeline and roadmap management New driver implementation (success plan) Nexus and manufacturer alignment AI/Goose strategy development, implementation, and partner coaching Escalated support coordination Configuration and setup oversight Internal process and admin tasks Ticket follow-up and status tracking Your background 2–6 years Experience in sales, account management, customer success, or partnership management — ideally within agribusiness or ag technology. Ag industry knowledge. You understand the crop input supply chain and can hold a credible conversation with everyone from a frontline agronomist to a cooperative CEO. Commercial acumen. You have experience owning revenue targets, leading pricing or contract conversations, and closing expansion deals. Technology fluency. You are comfortable with SaaS platforms, CRM tools, and data analysis. You are proficient with AI tools or eager and able to build that proficiency quickly. Communication range. You are as effective in an executive boardroom as you are on a field visit. Written and verbal communication is clear, compelling, and audience-appropriate. Qualities we seek Ownership mindset. You treat every partnership as your business. You do not wait to be told what to do — you identify what needs to happen and make it happen. Strategic thinking. You think beyond the immediate ask. You connect day-to-day execution to long-term outcomes and help partners see around corners. Relationship depth. You build genuine trust quickly and invest in it over time. Partners trust you because you follow through. Solutions-oriented. You do not wait for problems to escalate. You see them coming, build a plan, and act. Curiosity. You want to understand your partners’ businesses at a deep level — their goals, pressures, competitive landscape — and you use that understanding to deliver real value. Adaptability. You thrive in fast-moving, ambiguous environments. No task is too small and no idea is too big. AI-forward mindset. You see AI as a force multiplier, not a threat. You experiment, adopt, and advocate for tools that make you and your partners more effective. Humility. The best outcomes come from great teams. You seek help when needed, give credit generously, and are always open to feedback. What you can expect from us People first. We invest in your growth, career, and life outside of work. We want you here long-term and we act like it. Ownership and autonomy. You have the authority to make decisions, drive change, and deliver for your partners without unnecessary bureaucracy. Clear expectations. Performance goals are set quarterly, rooted in company values, and tied to outcomes that matter. Competitive compensation. Base salary and performance incentives that reflect the value you create. Company ownership. Stock options that tie your success to AgVend’s success. Travel. We believe in showing up in person. Partner visits are expected and all travel expenses are covered. Travel up to 50% of the time. Industry-leading health coverage. Comprehensive health insurance for you and your family. The Partner Strategy Manager role is the foundation of a three-tier career path within Partner Success. Partner Strategy Manager — you are here Executes the playbook with skill. Manages a standard book of business. Builds the foundational habits of strategic partnership management. Senior Partner Strategy Manager Handles more complex, multi-BU partners with greater autonomy. Shapes the playbook and mentors PSMs. Trusted to operate independently. Enterprise Partner Strategy Manager Owns the largest, most strategic accounts with full executive autonomy. Influences company strategy. #J-18808-Ljbffr AgVend