Operations Specialist

Operations Specialist – Roofing Company Position Overview We are seeking a detail-oriented and organized Operations Specialist to support the day-to-day operations of our roofing company. This role plays a key part in keeping projects, scheduling, communication, and administrative processes running smoothly between customers, crews, sales representatives, and management. The ideal candidate is highly organized, able to multitask in a fast-paced environment, and comfortable handling both administrative and operational responsibilities. Key Responsibilities Coordinate and support daily roofing operations and project workflows Schedule appointments, inspections, installations, and service calls Communicate with customers regarding project updates, scheduling, and documentation Assist sales and production teams with administrative support Maintain accurate records in CRM and company systems Track project progress, job statuses, and production timelines Process contracts, invoices, permits, and other operational documents Support material ordering and vendor coordination as needed Handle inbound and outbound phone calls and emails professionally Assist with resolving customer concerns and operational issues Ensure internal communication between departments remains organized and efficient Qualifications Previous experience in operations, administrative support, customer service, or construction-related industries preferred Strong organizational and multitasking abilities Excellent communication and problem‑solving skills Comfortable working in a fast-paced environment Proficiency with CRM systems, Microsoft Office, Google Workspace, or scheduling software Ability to manage deadlines and prioritize tasks effectively Roofing, construction, or home services experience is a plus Preferred Skills Attention to detail Time management Team collaboration Customer communication Scheduling coordination Data entry and reporting Process improvement mindset Compensation & Schedule Full-time position Competitive hourly pay based on experience Monday–Friday schedule Opportunities for advancement within a growing company About the Company [Company Name] is a growing roofing and exterior services company dedicated to delivering high-quality workmanship and exceptional customer service. We value teamwork, accountability, and operational excellence as we continue expanding our presence in the industry. #J-18808-Ljbffr Allstartoday