Campus Safety Dispatcher

Campus Safety Dispatcher Location: US-NY New York Job ID: 2026-15472 Type: Public Safety (WS2053) # of Openings: 1 Category: Campus/Auxiliary/Transportation, Facilities, Public Safety Overview SHIFT: Monday, Tuesday, Friday, Saturday, Sunday 11:00 PM – 7:00 AM The Campus Safety Dispatcher processes calls regarding emergency and non‑emergency situations in a 24/7/365 operation. This position handles calls for service (via radio, telephone and other electronic means) from throughout NYU's global enterprise, ensuring an appropriate response is dispatched in accordance with University policy and procedures. The successful candidate is an expert multi‑tasker who can remain calm in high‑stress situations and provide excellent customer service. The Campus Safety Dispatcher is also comfortable utilizing complex computerized systems and interacting with all members of the University community (students, parents, visitors, faculty, and staff). Responsible for maintaining the status of DPS personnel on shift or special assignment within the Computer Aided Dispatch (CAD) system. Responsibilities Required Education: High School Diploma or equivalent Preferred Education: Bachelor’s degree in security or related field or equivalent combination of education and experience. Required Experience: Previous customer service experience Preferred Experience: 3 years customer service experience or 3 years’ experience in a public safety environment (police, fire, EMS, security, dispatch). Required Skills, Knowledge and Abilities: Ability to understand and work within emergency communications systems including multiple two-way radio systems, CAD system, alarm receiver, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems; demonstrated willingness to make split‑second decisions in accordance with University policy and procedures; demonstrated sensitivity to the team atmosphere and commitment to addressing problems which could impair the atmosphere of the Communications Center; knowledge of computers, including Microsoft Office Suite and Microsoft Windows; excellent verbal and written communication skills; excellent typing skills; ability to learn the practices and procedures involved in public safety communications and operate radio/telephone receiving and transmitting equipment; ability to learn the geography of the University, the jurisdictional boundaries of the area served, and the location of streets and important buildings; ability to work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations; ability to read, write, and effectively communicate in English; strong ability to multi‑task. Preferred Skills, Knowledge and Abilities: Association of Public Safety Communication Officials (APCO) Public Safety Telecommunicator certification preferred; ability to accurately type 40 words per minute or more preferred; ability to operate telephones, radios and a multiple screen computer console linked to a computer-aided dispatch communications system. Qualifications In compliance with NYC's Pay Transparency Act, the hourly rate salary range for this position is USD $24.521 to USD $34.521. New York University considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. Human Resources will conduct a phone interview and possible skills assessments for a pool of qualified applicants. The candidates selected to move forward may then participate in one‑on‑one and/or panel interviews with DCS personnel designated by the hiring manager. The hiring manager may conduct a final interview and select the applicant for the position. NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status or any other legally protected basis. All interested persons are encouraged to apply at all levels. Salary Hourly rate: $24.521 – $34.521 #J-18808-Ljbffr Dr. Mylissa's Medical Boutique