Services Engagement Manager - Quality Cloud

The Role The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams. This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements. What You’ll Do Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services Set Customer and internal stakeholder expectations correctly with a focus on long‑term success Provide awareness and alignment with the partner ecosystem Position Managed Services support, training, and other solutions that may be needed for a successful customer experience Travel estimate: Less than 25% Requirements Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space Align closely with the Sales, Strategy, and Services teams to design customer‑specific Vault Safety implementation strategies, establish long‑term success metrics and plans, and establish confidence in our ability to deliver Proven track record of contributing to and meeting or exceeding team sales quotas Strong written and verbal communication skills, executive‑level presence, and experience in facilitation Manage negotiations with a wide range of stakeholders including executive‑level 5+ years of experience delivering consulting services, including involvement in selling services Ability to travel up to 25% of the time Nice to Have Experience with Cloud‑based solution deployment Background includes exposure to compliance and validation standards in the Life Sciences industry Proven success selling services Perks & Benefits Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program Compensation Base pay: $85,000 - $170,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Veeva Systems, Inc.