Key Account Coordinator

Key Account Coordinator

About Us: For over 80 years, Reviva has set the standard for high-quality remanufactured diesel and gas engines. As the largest independently owned and operated engine remanufacturer in North America, our family-owned company is driven by a passion for excellence and a commitment to getting our customers back on the road quickly. We are looking for a talented, driven individual to join our 1st shift team in Fridley, MN, where we focus on precision, efficiency, and superior customer satisfaction.

Summary: The Key Account Coordinator manages the day-to-day operations for Reviva's largest and most tenured customer. This highly visible role handles critical accounts, ensuring excellent order management, proactive customer service, and strategic growth. You will act as the central hub connecting internal operations, external vendors, and diverse client stakeholders. The ideal candidate must live our core values: do what you say, be a winner have grit, always improve, and treat everyone with respect.

Responsibilities

• End-to-End Order Management: Execute accurate order entry, create Bills of Lading (BOLs), and process drop-ship purchase orders and associated invoices.
• Core Return Scheduling: Coordinate and manage the daily scheduling of core returns to maintain steady supply chain momentum.
• Component Account Management: Oversee secondary, smaller component accounts to ensure comprehensive client coverage.
• Strategic Relationship Building: Proactively build a reliable network of "go-to" contacts across the client's corporate and unionized field offices to bypass communication silos and secure timely answers.
• Cross-Functional Collaboration: Partner closely with internal facility teams, operational leads, and external vendors to streamline workflows across departments.
• Adaptive Field Support: Support diverse field staff by applying a mix of training, patience, and operational knowledge to keep logistics moving even when protocols are facing challenges.
• Omnichannel Excellence: Serve as the primary, high-energy touchpoint for all customer service requests, answering every phone call, email, and text with a helpful and professional demeanor.
• Resilient Problem-Solving: Maintain an even keel and a steady, patient mindset during high-volume or stressful days, treating relationship management as a marathon.
• Continuous Improvement & Growth: Actively challenge the status quo by identifying process inefficiencies, driving relationship management, and uncovering new expansion opportunities with the customer.

Background / Experience

• Education: High School diploma required; Associate degree preferred.
• Systems: Experience using Salesforce or similar computer databases.
• Experience: Prior customer service or account coordination background.
• Industry: Ability or willingness to learn the engine business.
• Organization: Strong multitasking and time-management skills for high volumes.
• Detail-Oriented: High accuracy with invoices, orders, and shipping paperwork.
• Communication: Clear, professional phone and email skills for diverse teams.
• Adaptability: Fast learner who adjusts quickly to changing priorities.
• Curiosity: Mindset geared toward finding faster, better ways to work.
• Integrity: Self-motivated team player with strong accountability and grit.

Benefits: Reviva offers a comprehensive benefits package to all full time employees including health, vision and dental insurance. A completely FREE telehealth service, 401k options plus a company paid match, PTO/vacation options, Holiday pay, short term disability, life insurance, and employee assistance programs. Please contact HR to learn more. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We use E-Verify to check employment eligibility. We are a return-to-work employer.