Key Account Manager

Job Description

Job Description

Education & Experience: Key Account Manager:

• Bachelor’s degree Preferred but not required.
• Proven Account Management skills required to create, maintain and enhance customer relationships
• Minimum 3 years of Pharma Manufacturing: Account Management/Customer Service experience

Responsibilities: Key Account Manager:

• Use of ERP system to perform job related functions
• Initiate Change Control Requests
• Tracking Artwork Status
• Packaging Record Completion
• Following up on e-mail and other communication promptly
• Responsible for customer communications
• Build strong relationships with customers
• Maintain detailed understanding of all customers’ needs to effectively investigate, track and resolve customer concerns
• Manage customer accounts from receipt of order through invoice process
• Ensure that customer issues are dealt with in an efficient manner, informing the Management Team of any problems that may arise
• Ensures that all processes and procedures are completed and quality standards are met.
• Communicates the customer's goals and represents the customer's interests to the team
• Provides regular communication between the customer and team, to set proper customer expectations
• Maintain an understanding of the company’s capabilities and services
• Reports directly to the V.P. of Corporate Development, providing regular input on all account activity
• Assists the Project Manager with New Product Development 
• Responsible for communicating accurate order/billing status at weekly sales meetings

Qualifications: Key Account Manager:

• Knowledge of GMP’s in a pharmaceutical (FDA regulated) industry preferred
• Knowledge of NDA/ANDA requirements preferred but not required.
• Extremely detail oriented
• High level of initiative and works well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction and supervision
• Superior critical-thinking and problem-solving skills; ability to recognize and resolve discrepancies and issues.
• Computer proficiency; MS Office applications, databases and spreadsheets.

Onsite Personnel is an equal opportunity employer committed to hiring a diverse workforce in an inclusive culture environment. Onsite Personnel does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws