Entry-Level Customer Service Assistant

About Impactia Corp Impactia Corp is a growing marketing and brand strategy firm dedicated to helping businesses connect with their audiences through innovative campaigns, exceptional customer experiences, and strategic communication solutions. Position Overview Impactia Corp is seeking a friendly and motivated Entry-Level Customer Service Assistant to support customer interactions and assist with daily client service operations. This role is ideal for individuals looking to begin a career in customer service, client relations, or business support. Key Responsibilities * Assist customers with inquiries and service-related questions * Provide accurate information regarding company services and promotions * Handle customer concerns professionally and escalate issues when appropriate * Maintain records of customer interactions and service requests * Support client service and administrative teams with daily tasks * Follow up with customers to ensure satisfaction and resolution of concerns Minimum requirements: Qualifications * High school diploma or equivalent required * Previous customer service experience is a plus but not required * Excellent communication and interpersonal skills * Strong organizational and multitasking abilities * Basic computer proficiency, including Microsoft Office * Positive attitude and willingness to learn Full Benefits Package * Medical, Dental, and Vision Insurance * 401(k) Retirement Plan with Company Match * Paid Time Off (PTO) and Paid Holidays * Paid Training Program * Professional Development Opportunities * Career Advancement Pathways * Employee Wellness Program

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