Technical Support Engineer
Linuxcareers
Coupa is a cloud-based total spend management platform powered by AI. As a Technical Support Engineer, you will support enterprise customers using this platform, providing expert technical guidance, troubleshooting issues, and collaborating with internal teams to ensure customer success. What You'll Do Provide technical guidance on best practices and 'how-to' questions for enterprise customers Troubleshoot first and second level technical issues with the cloud-based platform Assist customers with application configuration and technical problem resolution Collaborate with Integration, Operations, and Customer Success teams to ensure customer success Create and maintain knowledge articles in Coupa's knowledge base for customer reference What You Need Strong technical knowledge including Linux, Unix, and other operating systems Experience working directly with external customers in a support environment, preferably in enterprise software Excellent written and verbal communication skills with ability to articulate complex technical solutions clearly Familiarity with web technologies including XML, XSLT, DOM, and HTML Nice to Have Interest in learning scripting languages such as Bash, Shell, and Python #J-18808-Ljbffr
Vacancy posted 2 days ago
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