OPS SENIOR CLERK - 64953138

OPS Senior Clerk - 64953138

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Your Specific Responsibilities:

• The incumbent performs varied and diverse duties requiring basic knowledge of office management systems and procedures under the supervision of the Operations Management and Consultant I.
• Clerical duties may be assigned in accordance with office procedures and include a combination of scheduling appointments, answering telephones, bookkeeping, typing or computer processing, office machine operation, filing and/or determining program eligibility.
• Has good rapport with staff and clients, positive attitude, is flexible, approachable and accepts change readily as evidenced by lack of substantiated complaints/confrontations with staff and clients.
• Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers.
• Adheres to established Health Department policies and procedures.

Clerical Duties:

• Promptly answers incoming phone calls for busy Specialty Care Clinic and directs calls for appropriate action, including triages for nurses.
• Schedules, cancels and reschedules appointments.
• Interviewing clients by phone or in person to determine types of services needed and makes appropriate appointments.
• Calls clients to remind them of appointments and confirm appointments as assigned.
• Registers clients, completes necessary forms, ensuring accurate and up-to-date data for demographic, insurance and financial information is entered and scanned into HMS.
• Interviews patients to obtain pertinent health information.
• Accurately documents information and verifies patients personal information at all times during the registration process.
• Assist with verification of insurance eligibility and call for authorization, the day prior to clinic.
• Distributes incoming mail.
• Medical Records (Paper and Electronic): Pulls client records the day prior to scheduled clinic appointment. Promptly checks client records back in at the end of the day. Reviews health record for completeness to ensure all required forms are included, labels are printed and Superbills are filled out properly, prior to client being seen by health care provider. Files client records in an orderly and complete fashion and the end of the day. Health Records and other client data are maintained in a secure environment as dictated by the information security policy. Ensure all secure areas are locked at the end of the day. Process all release of information forms received in patient care clinic via mail, fax or in person. Scans incoming medical records, eligibility records and release of information forms into HMS and adds documentation into HMS as needed.
• Miscellaneous: Perform other duties as requested by supervisor or other management staff as needed. As a state employee, in a County Health Department, incumbent will participate in disaster preparedness and/or recovery activities. Performs other related duties as required, including performance of additional interpreter duties, consistent with skill level, and as needed.

Required Knowledge, Skills, and Abilities:

• Ability to operate commonly used office equipment such as computers, printers, fax machine, label maker, paper shredder.
• Ability to use Microsoft Office products (Outlook, Excel, Word, Access, PowerPoint).
• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Knowledge of basic arithmetic.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to obtain information from FMMIS (Florida Medicaid Management Information System)

Qualifications:

• Minimum- Basic computer skills; typing, word programs
• Valid Drivers License
• Preferred- Worked with confidential records in the medical field
• Customer service/front office experience
• Experience working with electronic medical records

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.