Customer Service Representative

Job Description

We are seeking a Customer Service & Order Support Specialist to join a fast-paced customer operations team. This role is responsible for managing inbound customer communications, processing orders, providing status updates, and ensuring a smooth order fulfillment experience. The ideal candidate thrives in a high-volume environment, can effectively manage multiple priorities, and is committed to delivering exceptional customer service while supporting overall business objectives.

Responsibilities

• Handle a high volume of inbound phone calls and emails, responding to customer requests in a professional and timely manner.

• Assist customers with order inquiries, shipment updates, product availability, and general account-related questions.

• Accurately enter and process customer orders while maintaining data integrity.

• Investigate and resolve customer concerns by collaborating with internal departments such as operations, logistics, technical teams, procurement, and sales.

• Build and maintain strong customer relationships through proactive communication and account support.

• Utilize technology and automated tools to support order management processes.

• Meet or exceed established service, quality, and productivity goals.

• Ensure all customer requests are handled according to department procedures and service standards.

• Communicate updates regarding order status, inventory availability, and potential delays.

• Assist with inventory allocation and order prioritization to support customer commitments.

• Work collaboratively with team members to promote a positive and productive work environment.

• Participate in training initiatives and ongoing professional development opportunities.

• Effectively organize daily workload to maintain responsiveness and prevent backlogs.

• Perform additional duties and special projects as assigned.

Qualifications

• Order processing and data entry experience

• Strong customer service and communication skills

• Experience handling customer inquiries in a fast-paced environment

• Proficiency with Microsoft Office applications

• Experience working with purchase orders and order management systems

• Ability to multitask and prioritize competing demands

Additional Qualifications

• 2+ years of customer service, administrative, or office support experience

• High school diploma or equivalent required

• Familiarity with ERP, CRM, or other business software systems preferred

Job Type & Location

This is a Contract to Hire position based out of Lenexa, KS.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lenexa,KS.

Application Deadline

This position is anticipated to close on Oct 5, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.