Host / Reservationist

Position Title: Host

Department: Front of House

Reports To: Manager

Employment Status: Non-Exempt/Variable Hour

Position Summary 

The Host is the guest's first point of contact in our restaurant. They are responsible for providing guests with the warmest welcome as though they are entering our home. The Host is also responsible for greeting guests, answering phone calls, answering guest questions, seating the guest, inputting reservations and entering guest waitlists.

Responsibilities

• Welcome and acknowledge all guests, upon entering our restaurant
• Entering guest waitlist and update table statuses throughout the shift 
• Escort guests to their table and assist them with seating
• Interact with guests in a friendly, positive manner; making them feel welcome and assisting them with finding the restroom, help with checking bags and coats etc.
• Answer guest phone calls and provide friendly, knowledgeable assistance to guest questions
• Take guests' names and phone numbers for walk-in seating, informing guests of their wait time based on directives from management
• Ensure the dining room is properly set for guests prior to service.
• Set host stands for service, ensuring all resources (paper, pens, business cards, etc.) are stocked and tablets are charged for usage throughout service.
• Is aware of all special notes and VIP guests prior to the start of each shift and communicates these notes to management and necessary staff (ex: the server helping the guests) throughout service.
• Maintain cleanliness of entrance, host stand, coat check room, and other waiting areas throughout the shift by sweeping, cleaning windows and doors, etc.
• Complete opening and closing side work checklist for shift daily
• Update knowledge and skills by participating in further required training
• Complete other duties as assigned by Management

Essential Functions

• Able to speak, understand, read and write in English
• Able to comprehend and follow written and verbal direction
• Able to understand basic math
• Able to work independently or as part of a team
• Able to lift at least 30 pounds on a regular basis
• Able to bend, stoop, stand and perform extensive walking for 8-10 hours a day

• Able to manage going up and down stairs multiple times per day

• Adaptable in fast-paced and challenging work environment
• Organized approach to projects
• Able to take and give direction
• Able to approach their work with a sense of ownership and work with a sense of urgency
• Able to work nights, weekends and holidays and variable schedule, per the needs of the business
• Able to perform essential job functions under pressure, maintain professionalism when working under stress
• Maintain polished personal presentation; grooming meets Company standards as outlined by Employee Handbook
• Strict adherence to posted schedule and clock in/out at times
• Communicate information effectively and efficiently
• Maintain general knowledge of the restaurant, location, transportation, management team, etc.
• Maintain sanitation to Department of Health standards; Keeps work area clean and organized
• Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations

Requirements

• Exceptional interpersonal skills and a passion for connecting with others
• Prior Host experience in a high volume restaurant
• Understanding of hygiene and food safety rules
• Multi-tasking abilities
• Ability to remain calm and professional in a fast-paced work environment

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable