Global Client Services Director

Downtown Music Services Description Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners) Successfully onboard new agreements and cultivate meaningful relationships with existing clients Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries Organize department data resources such as Airtable, Curve, and Salesforce Handle all administrative client correspondence in a professional and timely manner Act as an internal advocate for Downtown clients Interact across departments at Downtown Music Publishing What you'll be doing: Report to SVP, Global Client Services Help supervise junior team members responsible for day-to-day client communication on all publishing admin matters, including Licensing, Royalties, Copyright, and Income Tracking Serve as senior point of contact for DMP client base (songwriters, estates, publishers, catalog owners) Successfully onboard new agreements and cultivate meaningful relationships with existing clients Oversee quarterly royalty distribution processes, from payment information outreach to statement deliveries Organize department data resources such as Airtable, Curve, and Salesforce Handle all administrative client correspondence in a professional and timely manner Act as an internal advocate for Downtown clients Interact across departments at Downtown Music Publishing Requirements 5-7 years of experience in a client-facing role within the music industry, preferably in music publishing administration Familiarity with Google Suite, CRM programs such as Salesforce, and project-management tools such as Airtable, Curve, and Music Maestro Prior experience managing staff Ability to prioritize tasks and work efficiently to meet deadlines Very strong written and interpersonal communication skills Attention to detail, self-motivated with an inquisitive mindset Must possess strong problem-solving skills and the ability to make judgment calls Why You Want To Work Here Ample opportunities to work collaboratively across our various businesses The opportunity to work in a collaborative environment full of innovative, passionate, and happy people Collaborative, open, welcoming, and inclusive culture Rich benefit program, Life Insurance, 401k (with match) Paid Volunteer Hours Job Details Posted on Aug 5 Los Angeles Metropolitan Area , USA Full time Executive #J-18808-Ljbffr MusicCareers