Solution Architect CRM

Job Summary:

The Solution Architect - CRM (Intermediate) is responsible for leading the design, development, and implementation of technical solutions primarily focused on IBM Maximo applications within a complex technological environment. This role involves providing technical architecture, strategy, and leadership for enterprise-wide cloud transformations and Maximo system enhancements, ensuring alignment with business processes and IT strategies. The architect acts as a subject matter expert supporting divisional implementations and ongoing system sustainability. Responsibilities:

• Develop work management technical strategy, architecture, frameworks, and key design decision documents applicable across divisional processes.
• Manage configuration and layout of enterprise architecture and infrastructure.
• Recommend procedural changes to optimize operational efficiency.
• Participate in root cause analysis reviews as needed.
• Promote shared infrastructure and technical designs to reduce costs and improve information flow.
• Guide development of legacy data conversion and migration strategies, including functional specifications and data mapping.
• Support functional test case development, application testing, and functional unit testing.
• Serve as Maximo Technical Subject Matter Expert to support divisional implementations and ensure project success.
• Verify and validate vendor solutions to ensure optimal implementation quality.
• Assist business units in transitioning to production support and ongoing system sustainability.
• Prepare and execute various technical tests and analyze results to assure software quality.
• Track and report on problems, defects, and issues within large projects.

Required Skills & Certifications:

• 10+ years of hands-on experience in software development, systems engineering, or similar roles with leadership experience.
• Post-secondary education in Information Technology, Computer Science, Engineering, Information Systems, Math, or equivalent experience.
• Extensive experience with IBM Maximo suite of applications, including versions 7.6, 7.6.1.2, MAS 9.1, and working knowledge of Maximo 9.1.
• Proficiency across all Maximo modules: Work Order Management, Asset Management, Preventive and Corrective Maintenance, Configuration, Scripting, Report Development, and system interfacing.
• Experience leading enterprise-wide cloud transformations with knowledge of Cloud adoption, Infrastructure as Code (IaC), software-defined infrastructure, and both private and public cloud systems.
• Strong interpersonal, facilitation, negotiation, analytical, and communication skills.
• Experience in a technical advisory or consulting role, preferably within the utility industry.
• Strong process management and risk control capabilities.

Preferred Skills & Certifications:

• Maximo super-user expertise.
• Experience with asset management application development and ERP system integration.
• Experience with stakeholder communication methodologies to share features, benefits, and analyses.
• Experience preparing and executing comprehensive test plans, including unit, functional, integration, regression, penetration, performance, and user acceptance testing.
• Public sector experience.

Special Considerations:

• Must be comfortable communicating at all organizational levels including business partners, leadership, and vendors.
• Role requires strong teamwork, planning, and organizational skills.
• Hybrid work environment with 3 days required in office.

Scheduling:

• Standard hybrid schedule with three days per week in office; specific shift patterns not detailed.