Tier I Help Desk Analyst

KeenLogic

Job Description

KeenLogic is currently looking for a talented and self-motivated Tier I Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is full-time and onsite, Monday- Friday.

The candidate will be responsible for call center support of an environment composed of 90% Intel based PC and 10% Apple workstations and several custom business application. The candidate will be responsible for assisting customers when they call into or walk into the customer service center. The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call. Where required the Tier I candidate will escalate to the Tier II team or the eBusiness team for more detailed level of support.

Qualifications

Bachelor’s degree and 1 year of experience.

Required Skills

1+ years of experience with Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)
1+ years of experience with Incident/Request (Analysis, Documentation)
1+ years of experience with Mobile Device Management (Provision, Reset, Remote Wiping)
Effective written and oral communication skills

Desired Skills

ITIL Service Management
Technical Writing Experience
CRM/Ticketing/ACD Systems

fPVqd6r09c

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Tier I Help Desk Analyst in Alexandria, VA vacancy

Tier 1 Help Desk Analyst
...customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Tier 1 Help Desk...
Suggested
Work at office
Local area
Remote work
NJVC
Arlington, VA
2 days ago
Clearance-Ready Tier 1 Help Desk Analyst
Chenega Corporation is looking for a Tier 1 Help Desk Analyst in Arlington, VA. The role focuses on providing technical support, troubleshooting issues, and ensuring customer satisfaction. Candidates must have an Associate's degree or equivalent experience, along with...
Suggested
Chenega Corporation
Arlington, VA
10 hours ago
Tier 2 Help Desk Specialist
...discipline Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to... ...evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical support for escalated...
Suggested
For contractors
Remote work
SES
Alexandria, VA
3 days ago
IT Support Technician - Tier 1
$45k - $60k
...Job Description Job Description IT Support Technician – Tier 1 Department: IT Reports to: Director of Managed IT Services... ...system rollouts as assigned Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 lbs....
Suggested
Full time
Work at office
Remote work
Relocation
Monday to Friday
Shift work
DCA Technology Partners
Alexandria, VA
13 days ago
Tier 1 Helpdesk Analyst
$29.52 per hour
...Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate... ...services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Come help us solve...
Suggested
Work at office
Local area
Remote work
Chenega Corporation
Arlington, VA
5 days ago
Help Desk Specialist - Tier 2 - Managed Service Provider Support
Help Desk Specialist – Tier 2 Role Summary The Tier 2 Help Desk Specialist provides advanced application support and issue resolution for DoD OIG users. Key Responsibilities ~Triage and resolve escalated user issues ~Maintain ticketing systems and knowledge articles...
Contract work
For contractors
Summit Technologies
Alexandria, VA
5 days ago
Tier 2 Linux Support Specialist
...additions, and new systems as projects dictate- Participates as a Tier 2 Technician in the IT Helpdesk topology for Linux based... ...Significant contributor to the education of Field Tech Support and Help Desk support personnel- Provides documentation for problem resolutions...
NTT DATA
Arlington, VA
3 days ago
Tier 1 IT Help Desk Technician
...Job Description Job Description Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent opportunity for an entry-level IT professional who enjoys helping people, solving...
Permanent employment
Temporary work
Work experience placement
Work at office
Local area
Remote work
Custom Software Systems, Inc.
Washington DC
15 days ago
Remote Help Desk Analyst - Tier 0/1 Support & PM Support
A service-disabled veteran-owned business is looking for a Business / Help Desk Analyst to provide operational and technical support remotely. This role focuses on delivering exceptional user support, and operational efficiency, and entails strong documentation and project...
Remote job
Sprezzatura LLC
Arlington, VA
2 days ago
Help Desk Technician Tier II
$60k - $65k
...Specialist, Associate is responsible for providing Tier 2 IT support to end-users within the... ...resolve or elevate outside the Service Desk according to service level guidance. Records... ...career development, providing training to help drive success, with access to our best-in-...
Temporary work
Work experience placement
Remote work
Flexible hours
Dlhcorporation
Bethesda, MD
4 days ago
Tier 1 Help Desk Technician
$22.36 - $24.04 per hour
...first. It's The Iron Bow Way. 2+ Years HDI-CSR or Google IT Secret 20% local THE OPPORTUNITY The IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and friendly manner, ensuring all responses given are accurate and...
Contract work
Local area
Monday to Friday
Flexible hours
Shift work
Weekend work
Day shift
Afternoon shift
Iron Bow Technologies
Herndon, VA
1 day ago
Help Desk Analyst III
...development, Network Engineering, and Service desk support to the Air Force Office of... ...hardware distribution, they will provide Tier 1-3 support for IT incidents and service requests... ...sit and work but may be asked to help lift new IT equipment into storage. Installation...
Full time
Contract work
For contractors
Work at office
Worldwide
Monday to Friday
HUGONET LLC
Arlington, VA
4 days ago
Service Desk Technician (Tier 1)
$64k
...Service Desk Technician (Tier 1) Technology and Computer-related Washington, DC • Full-Time/Regular Tier 1 Technology Support Services Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills...
Full time
For contractors
Work at office
Remote work
AAC
Washington DC
5 days ago
Business / Help Desk Analyst
Business / Help Desk Analyst Location: Remote Other Considerations: U.S. Citizen or Permanent Resident (Required) Join a Team That's Changing... ...the OMEGA contract. In this role, you will provide frontline Tier 0/1 support to the VINCI user community by triaging requests,...
Permanent employment
Full time
Contract work
Remote work
Sprezzatura LLC
Arlington, VA
2 days ago
Service Desk Analyst Tier 1
Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving “IT” Service Desk tickets on a timely manner. The persons...
Work at office
Remote work
The Tatitlek Corporation
Washington DC
2 days ago
Tier II Linux Administrator - TS/SCI with Polygraph
...Seize your opportunity to make a personal impact as an Tier II Linux Administrator supporting our intelligence customer. GDIT is your... ...people are our differentiator. As an Systems Administrator will help ensure today is safe and tomorrow is smarter. Our work depends on...
Contract work
Temporary work
Remote work
General Dynamics
Alexandria, VA
1 day ago
Tier II Help Desk Technician - Windows & Remote
...CELESTIAL INNOVATIONS GROUP LLC in Washington, DC is seeking a Tier II Help Desk Computer Specialist to provide advanced troubleshooting and support for desktop systems in a federal environment. The ideal candidate will have at least 3 years of experience with Windows...
Remote work
Work from home
Flexible hours
CELESTIAL INNOVATIONS GROUP LLC
Washington DC
4 days ago
Onsite Tier 1 Help Desk Technician - Clearable IT Support
...A government services provider is seeking a Help Desk Technician - Tier 1 to provide technical support and excellent customer service. Responsibilities include answering Tier 1 calls, resolving issues, and managing customer interactions. The ideal candidate will hold Active...
Full time
IntelliDyne
Falls Church, VA
3 days ago
IT Operations Specialist - Tier 3
$103.8k - $218.1k
Job Title: IT Operations Specialist - Tier 3Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *The Opportunity:The CIS program...
Contract work
Work experience placement
Flexible hours
CACI International
Washington DC
6 hours ago
Tier I Help Desk Technician - U.S. Citizens Only
...education and experience desired ~ At least 2 years of previous Help Desk experience. ~ At least 2 years' of previous Customer Service... ...Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. Create a customer incident in...
For contractors
ARES Solutions, Inc.
Falls Church, VA
23 days ago
HELP DESK TIER III TECHNICIAN - HYBRID (after training)
$24.02 - $26.44 per hour
...HELP DESK TIER III TECHNICIAN – HYBRID (after training) Location: Silver Spring, MD (Hybrid – Local to DMV Area Only) Clearance Requirement: Must be a U.S. Citizen and able to obtain a Public Trust clearance Hourly Range: $24.02 - 26.44/hour Who We Are RCG is a growing...
Hourly pay
Full time
Work at office
Local area
Remote work
Reston Consulting Group
Silver Spring, MD
3 days ago
Tier 2 IT Support Specialist
Dlhcorporation is looking for a Technical IT Support Specialist, Associate, to provide Tier 2 IT support and ensure effective resolution of technical issues. You will troubleshoot IT incidents while maintaining service quality standards, responding to users via phone,...
Remote work
Dlhcorporation
Bethesda, MD
10 hours ago
IT Help Desk Technician
...Job Description Job Description We are seeking a Tier 2 IT Help Desk Technician to provide on-site technical support for a Federal Government client in Arlington, VA. This role will support end users with IT hardware, software, imaging, troubleshooting, asset management...
Work at office
Remote work
AXIS Management Group, LLC
Arlington, VA
18 days ago
IT Service Desk Technician
$75k - $85k
...issues, contribute to system improvements, and help drive a best-in-class support experience.... .... What you'll do Provide Tier 1 support across Linux, Windows, and macOS... ...For: ~3+ years in an IT Service Desk or technical support role ~ Proficiency...
Full time
Temporary work
Work experience placement
Local area
Forterra, Inc.
Arlington, VA
3 days ago
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
...options listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious... ...HELP DESK TECHNICIAN WILL MAKE AN IMPACT Provide independent Tier 1 technical support to diagnose and resolve complex hardware,...
Work at office
Remote work
All shifts
Shift work
Night shift
Weekend work
General Dynamics Information Technology
Washington DC
3 days ago
IT Support Specialist
...inventory accurate and our onsite spaces (desks, conference rooms, AV) ready to go.Purpose... ...office. You’ll be the go-to for hands-on help today, and a key voice in designing the IT... ...the bar for what a first day feels like.Own Tier-1 resolution against SLA, then beat it....
Odd job
Live in
Work at office
Remote work
Private Tech
Arlington, VA
1 day ago
Tier 2 Systems Administrator
$86.6k - $181.8k
Job Title: Tier 2 Systems AdministratorJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Opportunity:We are seeking a skilled...
Contract work
Work experience placement
Flexible hours
CACI International
Springfield, VA
2 days ago
Junior Service Desk Technician (Tier 1 / Junior IT Specialist)
...Ignite IT is seeking a Junior Service Desk Technician to support the U.S. Department of... ...base articles Escalate complex issues to Tier 2 support teams when appropriate Document... ...supporting users in a Service Desk, Help Desk, or IT Support environment ~ Associate...
Full time
Work at office
Remote work
Flexible hours
Ignite IT
Washington DC
2 days ago
Jira Administrator & Tier 1 Support Analyst (SDLCNext)
...following position: Jira Administrator & Tier 1 Support Analyst (SDLCNext) This is a Remote work... ...visibility across DHMS initiatives. This role helps leadership clearly understand what work... ...leadership, engineering teams, service desks, and government counterparts Strong...
Remote work
Optima Global Solutions
Washington DC
2 days ago
Help Desk Specialist
...Government Services company , is seeking a Help Desk Specialist with an active Secret... ...mice, headsets, cameras, VOIP phones. Tier II technicians are the primary POC for incident... ...to serve as customer technical analyst with responsibility for resolving the most...
Local area
Flexible hours
Koniag
Arlington, VA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Tier I Help Desk Analyst. Be the first to apply!