Customs Specialist

Review and validate customs entry data for accuracy, compliance, and timely cargo clearance Resolve complex customs exceptions involving documentation, classification, valuation, and regulatory concerns Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections Interpret customs regulations and apply them to daily operations and automated processes Prioritize critical shipment issues to prevent delays and maintain customer service Partner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery Maintain customer-specific SOPs, HTS databases, and compliance requirements Investigate cargo damage claims, insurance matters, demurrage, detention disputes, and other high-impact shipment issues Conduct quality reviews of customs entries and automated decisions Identify workflow enhancements, support automation initiatives, and optimize customs operations and exception management Requirements High School Diploma or GED Minimum 2–3 years of entry-writing experience, international transportation, or experience with AI Agents Must comply with 19 CFR 111.53(e) requirements, including eligibility to work in a Customs Brokerage role Must pass an initial and annual background check Associate or bachelor’s degree in a related field preferred Experience supporting automation-enabled workflows or BPO-integrated operations preferred Familiarity with customs exams, government agency holds, or dangerous goods processes preferred Knowledge of ABI, AMS queries, or entry summary components Proficiency in Microsoft Office Suite Prior customer-facing operational support or escalation management experience Knowledge of Harmonized Tariff Schedule (HTS) and supply chain Excellent communication, prioritization, multitasking, customer service, and follow-up skills Critical-thinking, flexibility, and problem-solving skills High attention to detail Ability to work in a fast-paced, deadline-driven office environment Ability to adapt to changing tasks and customer needs Commitment to a diverse and inclusive work environment Core Competencies Demonstrates expertise in customs entry data validation, compliance with customs regulations, and effective management of government agency interactions. Proficient in optimizing customs operations and enhancing workflow through automation initiatives. Highest-signal resume keywords Customs Entry Data Validation Harmonized Tariff Schedule (HTS) ABI and AMS Queries Government Agency Holds Management Automation-Enabled Workflows ATS Optimization Keywords Hard Skills Entry-Writing Experience Customs Regulations Interpretation Documentation and Classification Valuation and Regulatory Compliance Quality Reviews of Customs Entries Cargo Damage Claims Investigation Supply Chain Knowledge Customs Exams Familiarity Proficiency in Microsoft Office Suite BPO-Integrated Operations Experience Soft Skills Excellent Communication Prioritization Skills Multitasking Abilities Customer Service Orientation Critical Thinking Certifications & Qualifications High School Diploma or GED Eligibility to Work in Customs Brokerage Industry Keywords Customs Brokerage International Transportation Cargo Clearance Demurrage and Detention Disputes Diverse and Inclusive Work Environment #J-18808-Ljbffr Jobtailor