IT Support Engineer

About Us

Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.

We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements.

We're headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We're proud to call some of the largest global financial institutions our clients, including over 15 of the world's largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.

The Role

We are looking for an IT Support Engineer to be responsible for managing and optimising the company's IT systems and support services. This includes overseeing network administration, systems management, hardware management and deployment, cybersecurity, and collaborating with other departments to align IT initiatives with the company's overall objectives. The ideal candidate will have a blend of technical expertise, leadership skills, and an understanding of business needs. This is a 6-month contract role with potential for conversion to a full-time, permanent position contingent on business needs.

Primary Responsibilities:

• Execute on strategic IT, infrastructure, and Infosec projects
• Support the day-to-day activities of the IT Ops team to ensure timely resolutions of technical issues
• Maintain IT policies, procedures, and documentation for team processes
• Ensure service level agreements (SLAs) are appropriate and met
• Manage and provide oversight on hardware and software management
• Support IT incident and problem management
• Support in implementing a strategic long-term IT roadmap and strategy
• Ensure security and availability of networks, hardware, peripherals and enterprise network
• Support in the optimisation of IT Costs
• Support in the IT Supplier management of NA
• Own hardware lifecycle in NA
• Support in maintaining network infrastructure in the NA region

We are looking for someone with:

• 2+ years of previous experience in an IT role
• Previous experience working with global IT teams across multiple timezones
• Previous experience managing IT assets
• Previous experience managing corporate network, including network components
• Extensive knowledge of Google Workspace, JIRA, and Confluence
• Extensive knowledge of SAAS tooling and management
• Extensive experience of implementing and managing IAM platforms
• Extensive experience of managing MDM solutions across different platforms
• Extensive experience with Windows, Mac and Linux hardware based devices
• Ability to work in a fast-paced and collaborative environment where you may be responsible for developing novel solutions
• Excellent problem-solving skills and ability to think strategically

Benefits:

• An annual base salary between $75,000 to $90,000 based on experience and qualifications
• Performance-based bonus
• Healthcare insurance - one fully paid HDHP
• 401(k) Retirement Plan company match up to 4%; fully and immediately vested
• Unlimited annual holiday, because we trust our people to manage their own time off
• Enhanced family leave
• Employee Assistance Programme
• 4 Volunteering days off
• Hybrid Work Policy (2 days per week in office)
• Opportunity to work abroad for up to 6 weeks per year
• Personal learning and development opportunities
• Referral bonus if we hire someone great who you've recommended to us
• Spot Rewards
• Employee of the Month and Employee of the Year awards

Want to do a little more research before you apply?

Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn


Disclaimer

Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at View email address on click.appcast.io. Include your contact information, the role you're applying for, and how we can accommodate you.

During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.