Internal Account Manager (FT, Day)

Inspire health. Serve with compassion. Be the difference.Job SummaryThis position is key to a maintain a successful partnership between Promise Health Plan and their key account(s). Handles day-to-day customer service issues and will help track issues and document them to resolution as well as identify opportunities for improvement in products and services.Essential FunctionsAll team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.Responsible for day-to-day account management of large employer insured population(s). Develops and maintains relationships with clients, vendors and partners to ensure smooth administration.Handles customer service requests promptly, including researching complex issues, tracking issues and documenting resolution.Develops and analyzes reporting and provides to client’s HR team at requested cadence.Supports external bid process when client requests to shop any lines of coverage.Provides prospect and client feedback about potential new product development.Completes special client requests or projects, as directed.Recommends process improvements, procedural changes, or other actions.Performs other duties as assigned.Supervisory/Management ResponsibilitiesThis is a non-management job that will report to a supervisor, manager, director or executive.Minimum RequirementsEducation - Bachelor's degree. Healthcare Administration, Project Management, or Business preferred.Experience - Five (5) years of account management in a health insurance company role.In Lieu OfIn lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience may be considered.Required Certifications, Registrations, LicensesAccident and Health Insurance License (Required within 90 days of start date)Knowledge, Skills and AbilitiesKnowledge of office equipmentComputer skills (word processing, spreadsheets, database, data entry)Communication skillsLeadership skillsInterpersonal / team skillsMathematical skillsKnowledge of provider sponsored health plan, integrated delivery and financing systems, progressive value-based downside financial risk arrangements preferredWork ShiftDay (United States of America)LocationIndependence PointeFacilityValue-Based Care and Network ServicesDepartmentMarketingShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.Job SummaryJob number: R1142871Profession: Corporate