Luxury Residential Operations Manager

Job Description

Job Description

This full-time position includes Paid Time Off and Health/Vision/Dental Insurance options.

We are looking for a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are essential. The pay for this full-time position is $100,000 per year.

Benefits:

• Weekly Pay!
• Paid training.
• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State-required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income is offered to qualifying employees in applicable areas.

Summary:

Our Lifestyle Director is the facilitator of all resident activities and is ultimately responsible for developing the clubhouse and amenity spaces to be the focal point of the community. This is accomplished by creating an internal promotion plan to promote programs, activities, and resident-attended events. All community activities must provide an enjoyable, stimulating experience that reinforces the residents' decision to purchase their home.

Responsibilities:

The Lifestyle Director will be responsible for creating, planning, marketing, and executing all events and programs offered by NFC Amenity Management for residents of all ages, including community festivals, educational programs, resident socials, and neighborhood clubs for families, children, teens, and adults. In addition, they will lead the Lifestyle Team to manage the day-to-day operations of the community clubhouse. This will include managing a diverse team to cover the front desk, fitness classes & programming, and spa services, while creating a comprehensive fitness offering that meets our clients' needs.

Other responsibilities will include:

• Oversee all front-desk operations to ensure the client is satisfied with their amenity offering.
• Hire, train, and mentor a clubhouse team (front desk, fitness, and spa) that will follow the company's mission and brand standards.
• Lead the creation and refining of the fitness and spa programming. This includes introducing new group exercise classes, spa services, and related offerings.
• Supervise clubhouse staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
• Guide the team to anticipate, identify, and ensure guest needs are met and that the NFC/client service standard is met.
• Build partnerships with local businesses and organizations.
• Assist with marketing for public events organized by the Developer.
• Solicit sponsorships for community events.
• Recruit and organize resident volunteers.
• Ensure a consistent image and that NFCs/client standard branding is consistently portrayed.
• Manage expenses within given budget parameters utilizing spend-down sheets.
• Encourage all residents to participate in the monthly activities. Maintain a record of resident attendance and analyze program success/failure.
• Work with NFCs graphic designer and client to ensure a consistent image.
• Prepare or direct the preparation of a robust monthly community newsletter to inform residents, families, prospects, and referral sources about major community events.
• Update applicable websites with Lifestyle Information and use multiple communication channels to promote community events.
• Communicate with other department heads and staff to gather the information needed to deliver resident and guest experiences that exceed expectations and create moments of magic.
• Use the Company Approved Team Scheduler to ensure payroll budget compliance.
• Perform other duties as assigned that relate to the success of the property.
• Be compliant with the onsite policies and procedures.
• Attend property management meetings and convey all relevant information to NFC Amenity area leadership (supervisor).
• Complete necessary Payroll Tasks by Company deadlines.
• Adhere to all NFC policies.
• Facilitate consistent daily communication and staff meetings to keep staff up to date on all aspects of operations.
• Ensure equipment is maintained in good working order.
• Refine/propose standard operating procedures and checklists to ensure a well-maintained, clean facility.
• Attends company meetings/trainings and ensures all team members participate.
• Maintains professional relationships with property management/ staff.
• Follows HR and Risk Management protocols.
• Monitors and reviews daily employees performance and provides necessary support, training, or counseling as needed.
• Maintains a clearly established opening and closing procedure.
• Sets clear, measurable objectives, delegates responsibility, recognizes outstanding performance, and promotes problem-solving and issue resolution.
• Implement opportunities for managing operational costs.

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legal to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

At the time of this ad, the position pays $100,000 per year. Historically, it pays this rate.

Full-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off.

Since 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between.

The difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services.

NFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.

Company Description

Full-time positions include Health, Vision, and Dental Insurance options, as well as Paid Time Off.\r\n\r\nSince 2006, NFC has led the way as the nation's top exclusive amenity management company for residential facilities, luxury high-rise condominiums, apartments, master-planned and gated communities, as well as hotels, resorts, and spas. We have a roster of clients with a wide geographic reach -- from Miami to Manhattan to San Francisco -- and many places in between.\r\n\r\nThe difference between a good community and a great one is determined by its amenities. That's why NFC exists - to provide your property with an unrivaled team of amenity experts that is well-versed in client satisfaction. Our company has more than a decade of experience providing facility management, design, programming, and social planning services to more than 350 communities across the country, and we have made a name for ourselves as the nation's leading provider of luxury lifestyle services.\r\n\r\nNFC Amenity currently has over 2,500 service minded team members based in the following states: New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, Alabama, and Washington.