Resident Services Coordinator

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We're looking for a Part-Time Resident Services Coordinator to join our team at our 628 unit affordable housing community located in Chicago, IL. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community.

If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we'd love to hear from you!

Position Summary

The Resident Services Coordinator, under the direction of the Community Center Manager, is responsible for engaging residents, connecting them to community resources, supporting programs and events, and assisting with the daily operations of the community center and technology center. This position helps create a welcoming environment that encourages resident participation, personal growth, and community involvement.

Essential Duties and Responsibilities

• Resident Engagement & Support
• Build positive relationships with residents and encourage participation in programs and services.
• Conduct resident outreach through phone calls, door-to-door visits, and in-person engagement.
• Connect residents to community resources, workforce development opportunities, supportive services, and educational programs.
• Maintain records of resident contacts, referrals, and follow-up activities.

Programs & Activities

• Assist with planning, promoting, and implementing community programs, workshops, and special events.
• Coordinate enrichment activities for youth, adults, and seniors.
• Recruit participants and support volunteer involvement.
• Assist with program setup, supervision, and cleanup.

Youth Supervision

• Supervise youth during community center activities, field trips, and special events.
• Help maintain a safe, positive, and inclusive environment for all participants.

Technology Center Support

• Assist residents with basic computer skills, email setup, online applications, job searches, and internet use.
• Monitor and support the community computer lab and technology center.
• Ensure equipment is functioning properly and report maintenance needs.

Administrative & Customer Service

• Provide reception coverage, answer phones, greet visitors, and respond to resident inquiries.
• Track attendance and maintain participant records.
• Assist with data entry, scheduling, reporting, and other administrative tasks.
• Help maintain a clean, organized, and welcoming community center.

Anticipated Salary Range

$17.00 - $19.00 USD per hour

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate's qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.


Final compensation offers will be determined following a thorough assessment of the candidate's background and the requirements of the position.

Important Information for Resident Applicants

Residents are encouraged to apply for this position.

Please be aware that wages earned through this position will be counted as household income and may increase your rent in accordance with HUD regulations and your property's housing assistance requirements.

WHY YOU'LL LOVE IT HERE:

• Part-time paid time off (3 days!) - we value your life outside of work.
• Mental health resources, such as counseling, are available to our team members.
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us - learning & training programs; internal advancement opportunities are available....and so much more!

#RAJOBS


Qualifications

• High School diploma or equivalent required
• Customer Service or Community Engagement Experience Preferred
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, web-based reporting systems and other technology skills
• Ability to work effectively with residents of diverse backgrounds and ages
• Ability to supervise youth and support community-based programs
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at
For details on our hiring policies and privacy practices, visit our Privacy Policy