Office Manager

Company and Culture PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description With a ‘One Team’ mentality, manage the office team to perform all accounting and administrative activities. Manage all aspects of accounting and reporting. Implement and adhere to accounting guidelines and reporting requirements. Ensure all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget to improve productivity. Train and coach all office personnel to efficiently perform all assigned tasks. Serve as the in‑house expert on utilizing QuickBooks Pro® and Microsoft® Office. Manage and improve customer satisfaction, including the resolution of customer complaints. Manage the efficient operation and appropriate support of all business functions. Ensure proper accounting procedures are followed. All reporting is accurate and timely. Ensure customer files contain proper documentation, and office team is competent and effective in all administrative tasks. All customer complaints are resolved quickly to the satisfaction of the customer. Responsibilities Managing customer and client satisfaction and representing and improving brand operations. Being proactive in resolution of customer issues, concerns and complaints. Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities. Maintaining employee documentation, new hire orientations, and managing invoices, petty cash and duties related to office administration. Continuing professional development of PuroClean® specific skills and expertise: office procedures and processes. Safety and risk management, following and maintaining guidelines for all field staff and office personnel. Qualifications Focus on personal development, team building, and leadership skills is essential. Attention to detail, aptitude for multitasking and calm under pressure. Ability to communicate clearly with entire staff and manage relationships. Aptitude with record‑keeping, easily accessing information, and communicating the message. Awareness and respect for safety, using care and caution with teammates and customers. Strength with multitasking and handling deadlines, organizational and leadership skills. Ability to learn quickly and be flexible with change and professional challenges. Compensation Compensation: $55,000.00 per year. Culture and Benefits Flexible scheduling. Aggressive competitive wages. Paid training for career advancement. Opportunity to help people in times of need. Apply Today We are looking for a dedicated Office Manager to join our winning team. If you are ready to take on this role, please submit your application. #J-18808-Ljbffr