Implementation Manager

About the Role As part of Decagon’s Agent Development Team, you will build and scale the function that develops world‑class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long‑term customer success. You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value. You will partner closely with customer teams to understand their workflows and goals, and work cross‑functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact. In this role, you will Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes. Design agent development strategies tailored to each customer’s goals and technical environment. Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation. Lead with assertion, be data‑driven, and help build the world's highest‑performing team for developing AI agents. Your background looks something like this 4+ years in customer‑facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management. Experience leading complex software or AI deployments with measurable results. Technical fluency with SaaS platforms, integrations, and APIs. Strong operational instincts with experience building scalable processes or playbooks. Clear communicator who can work effectively with both executives and operators. Highly organized and comfortable bringing structure to ambiguity in a fast‑paced environment. Low ego and team‑first. Your success is the team's success. Even better if you have Familiarity with enterprise systems such as Zendesk or Salesforce. Experience building a new function or operating model from the ground up. Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains. Benefits Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans. #J-18808-Ljbffr