Client Manager - Commercial Landscaping

Client Manager Job Overview: This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability. Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality. Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts. They will own the client relationship and serve as the primary point of contact for assigned clients. This position reports directly to the Branch Manager. Essential Functions and Responsibilities Maintain relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met. Assist in developing and implementing account-specific vision, strategies, and creative solutions; monitor and manage account profitability and drive retention and growth of contract business. Act as primary escalation resource for client concerns by proactively assisting in resolving issues with customer service when needed. Conduct regular business reviews with clients to assess expectations and each maintenance team’s performance, incorporating goals related to quality, maintenance functions, and personnel development. Identify, estimate and present opportunities for new business and enhancements. Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color). Work with business development staff to achieve branch sales goals through referrals and generate sales opportunities within client portfolios. Effectively manage and complete the transition of the client from the Sales Team to the Operations Team. Ensure that each job’s specifications are understood and that a solid communication plan is in place and administered successfully; communicate with production staff daily on schedules for work and assist in prioritizing work. Provide client feedback to the Operations Team to facilitate corrective action. Partner with Project Management to organize and implement client requests and operational procedures on property sites, and schedule regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing. KPI’s Portfolio retention 90% or greater Management capacity of $1.5M or better Communication plans actively worked and shared with production team Positive scores on client surveys Enhancement revenue at a minimum of 30% of portfolio Consistent source of lead generation and referral business to sales team Positive teamwork with production staff Enhancement and contract sales meet or exceed individual goals set by client manager and branch manager. Minimum Qualification Minimum of a high school diploma or GED. Bachelor’s degree in business or a related field preferred. 3-5 years of experience in operations, customer service, customer relations, or a related field. Ability to travel to and from the company office and client locations, and attend after‑hours events when necessary. Excellent accountability, judgment, interpersonal, conflict‑resolution, negotiation, and communication skills. Knowledge of operational concepts, practices, and procedures, and ability to identify and sell landscape enhancements. Strong organizational and follow‑up abilities; excellent computer skills. Ability to maintain appropriate confidentiality and represent the company in a positive, professional manner. Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling View phone number on click.appcast.io. Benefits We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on benefits available for this role, please contact the recruiter or hiring manager. An Equal Opportunity Employer Please note All job offers are subject to pre‑employment drug screening and a background check. Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position. Notice to Agencies We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service. #J-18808-Ljbffr James River Grounds Management