Billing Rep/23/BIL002

Job Description

Job Description

We are looking for a remote Medical Billing Specialist to support patient account inquiries for a health insurance-focused organization serving Everett Washington. This Long-term contract opportunity is ideal for someone who can communicate clearly with patients through digital channels, investigate billing concerns thoroughly, and maintain accurate records in billing and electronic health systems. The role is fully remote and follows Monday through Friday business hours, with a strong emphasis on professionalism, responsiveness, and patient confidentiality.

Responsibilities:

• Respond to patient billing questions submitted through the patient portal, providing clear and timely updates on balances, statements, insurance activity, and available payment arrangements.

• Review account details to research billing concerns, identify inconsistencies, and coordinate with appropriate internal teams to bring issues to resolution.

• Document each patient interaction, outcome, and required follow-up activity accurately within the electronic health record and related billing platforms.

• Evaluate incoming inquiries to determine urgency, complexity, and whether escalation is needed to leadership, coding specialists, providers, or other support groups.

• Route messages that require clinical or specialized review according to established workflows, compliance standards, and organizational guidelines.

• Work closely with revenue cycle staff, clinic personnel, providers, and insurance contacts to resolve account issues efficiently and improve the patient experience.

• Manage a high volume of electronic communications while meeting service expectations and maintaining strong attention to detail.

• Handle sensitive financial and health information with discretion, ensuring all communications align with privacy and confidentiality requirements.

• Experience supporting patient billing or revenue cycle activities in a healthcare environment.
• Working knowledge of insurance benefits, claims processing, patient responsibility, and payment plan practices.
• Ability to write clear, empathetic, and easy-to-understand responses to patient financial questions.
• Familiarity with Epic and MyChart, including message handling, documentation, routing, and follow-up tasks.
• Strong organizational skills with the ability to prioritize multiple inquiries and meet deadlines in a remote setting.
• Understanding of healthcare privacy standards and the importance of safeguarding confidential patient information.
• Ability to investigate account issues, resolve discrepancies, and collaborate effectively with cross-functional teams.
• Knowledge of medical terminology and healthcare reimbursement processes is preferred.