Customer Service Representative - Jostens Kinderkraft

Customer Service Representative

Jostens Kinderkraft has everything to make graduation day special for graduates of Preschool, Kindergarten and Elementary schools. This position supports the sale and ordering process of graduation caps, gowns, certificates and diplomas, sashes, tassels done by preschools, schools and parents.

Job Responsibilities

• Provide front line support in answering customer questions over the telephone for Kinderkraft products
• Initiate product orders
• Monitor orders in progress to ensure on time delivery
• Maintain and enhance knowledge of production capabilities in order to understand when job requests must be expedited
• Work with other internal facilities for order fulfillment
• Work with external vendors for inventory control

Required Skills

• High School Diploma or GED
• 3 or more years customer service experience
• Knowledge of sales techniques
• Solid cash handling and math skills for estimating
• Working knowledge of full MS Office suite
• Pleasant and professional telephone presence

Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas. Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at View email address on click.appcast.io or View phone number on click.appcast.io. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.