GTM People Operations Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryEmployee SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.We are looking for a U.S.-based Manager, Go-to-Market (GTM) People Operations to join our Employee Success Business Partner (ESBP) organization. This high-impact role will partner closely with the Employee Success (ES) team supporting the Office of the Chief Revenue Officer (CRO), as well as with global ESBPs, Centers of Excellence (COEs), and the Sales organization.You'll drive key initiatives aligned with our Sales talent strategy, helping ensure operational excellence, global connectivity, and effective implementation of people programs across the ES and Sales teams. This role reports to the Sr DIrector, GTM People Strategy and plays a central role in executing and scaling people initiatives across the organization. The ideal candidate is excited to make a large-scale impact at one of the world's fastest-growing companies, thrives in a dynamic environment, and is energized by working within a highly engaged and strategic ES team.Key ResponsibilitiesSupport program management and drive operations for GTM People Strategy initiatives — ensuring alignment, stakeholder accountability, and progress tracking.Drive the implementation and execution of GTM people programs, including Go for Growth (G4G), retention efforts, promotion planning, talent mobility, labor relations planning, and compensation processes.Act as a problem solver for high-priority, often ambiguous or sensitive challenges, removing roadblocks and driving operational clarity.Partner with ESBPs across global Sales to execute key people initiatives and ensure consistent, high-quality delivery.Serve as a connector between COEs and global ESBPs, helping ensure seamless execution of scalable, sustainable people programs.Build frameworks for global consistency with regional flexibility, aligning stakeholders and communications across global Sales ES teams.Develop and maintain tools, templates, and resources to drive high-quality service delivery at scale.Contribute to ongoing GTM People programs such as AE inline promotions, disruption planning, and other operational priorities.Using their AI fluency, builds, enhances and looks for areas of opportunity enhanced by AI across the GTM and G4G programmesKey Skills & Qualifications5+ years of experience in HR Operations, People Analytics, or HR Business Partner roles.Bachelor's degree or equivalent experience.Proven ability to build strong cross-functional relationships and influence across levels.Demonstrated self-starter with strong follow-through — proactive, agile, and comfortable navigating ambiguity.Strong communication skills — able to translate complex insights into crisp, actionable narratives.Experience handling highly sensitive data and maintaining strict confidentiality.Proficient in Google Workspace (Sheets, Slides) and familiarity with tools such as Workday and TableauAnalytical and storytelling skills — able to distill trends and data into themes, insights, and recommendations.Experience partnering with COEs to design and implement people programs that align to business goals.Familiarity working with or supporting GTM or sales-facing organizations is a plus.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: Illinois - ChicagoType: Full time