Customer Service Representative

Customer Service Representative - Front Desk

The Broward Board of County Commissioners is seeking qualified candidates for the position of Customer Service Representative - Front Desk in the Aviation - Administrative Department.

This job announcement will remain open until a sufficient number of applications are received.

Benefits of Broward County Employment

• Eleven (11) paid holidays each year
• Vacation (Paid Time Off) = 2 weeks per year
• Tuition Reimbursement (Up to 2K annually)
• Up to 40 hours of Job Basis Leave for eligible positions
• Paid Parental Leave
• Health Benefits
• High-Deductible Health Plan bi-weekly premiums: Employee $10.90 / Family $80.79
• Includes a County Funded Health Savings Account of up to $2000 Annually
• Consumer Driven Health Plan bi-weekly premiums: Employee $82.58 / Family $286.79
• Florida Retirement System (FRS) Pension or Investment Plan
• 457 Deferred Compensation county matches up to $2,000 a year

The Aviation Department which operates the Fort Lauderdale-Hollywood International Airport and the North Perry Airport is seeking qualified applicants for the position of Customer Service Representative/Front Desk Receptionist. Under the supervision of the Administrative Officer, Senior this position assists internal and external customers in a variety of tasks related to the preparation of Commission Agenda items for BCAD, performance of administrative support functions for the Administration Division and delivery of mail/documents to other BCAD locations and the Governmental Center, as well as staffing of the Front Desk for Broward County Aviation Department's (BCAD) Main Administration Office.

All BCAD employees must possess the ability to interact courteously with the public, Airport vendors, contractors and fellow employees to maintain a professional work atmosphere, by acting and communicating in a manner that promotes a positive work environment.

Minimum Education and Experience Requirements: Requires one (1) year in customer service or customer relations and strong clerical and administrative skills.

Special Certifications and Licenses

• Must possess a valid Florida Driver's License with authority to drive a county vehicle for the duration of appointment.
• Must obtain and maintain Security Identification Display Area badge (SIDA) and maintain Customs and Border Protection Seal.

Preferences

• Two years of in person and telephone customer service experience in a fast-paced office environment.
• Two years of administrative skills working in an office environment.

Additional Information All candidates must complete an extensive work history verification and criminal background check, including fingerprinting * post-offer physical examination. * Ability to maintain authorization to drive a County vehicle. *Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge.

Per the Code of Federal Regulations, Title 49, Part 1542, all airport employees must undergo a Criminal History Records Check (CHRC) and a Security Threat Assessment (STA) in order to obtain a Security Identification Display Area (SIDA) Badge, as required by the Transportation Security Administration (TSA).

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Perform County procurement duties as assigned by management.
• Assist with mail preparation, mail run, courier assignments, front desk coverage and other tasks as assigned.
• Assist Authorized Signatories with preparing credentialing applications and associated paperwork.
• Complete Special Projects within the timelines assigned by Administrative Officer, Senior.
• Prepare and submit Print Shop Work Orders.
• Maintain Main Administration Office parking permits.
• Compile and maintain BCAD Promotional Expense report.
• Ability to use Excel proficiently.
• Update Employee Directory.
• Ability to bend, stoop, lift, push, pull items weighing up to 50 pounds to perform filing, organize files, office supplies and materials;
• Ability to operate a multi-line phone console;
• Ability to operate a computer (e.g. keyboard, mouse, video screen and software) to review and analyze data;
• Required sitting up to (7) hours;
• Ability to operate County Vehicle.

Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.

Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.

Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.

Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.

Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.

Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.

Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public.

Performs related work as assigned

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. May vary by work location.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

All Broward County employees strive to demonstrate the County's four core behavioral competencies .

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at View phone number on click.appcast.io or email View email address on click.appcast.io to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.