Customer Service Clerk

Job Title: Returns Clerk


Industry: Manufacturing / Commercial Equipment


Location (City, State): Vernon Hills, IL


Assignment Type: Contract (through September 30, with potential extension based on business needs and future opportunities)


Pay: $21-24/hour


Work Schedule: Monday-Friday, 7:00 AM-4:00 PM (or 8:00 AM-5:00 PM)


Benefits: This position is eligible for medical, dental, vision, and 401(k).


About the Company:


Our client is a well-established organization that supports customers across North America with high-quality commercial equipment solutions. Known for its collaborative culture and long-tenured employees, the company offers a stable work environment, strong leadership, and opportunities to expand your skills. Employees enjoy a modern office, team-focused atmosphere, and monthly employee appreciation events.


Job Description:


Our client is seeking a detail-oriented Returns Clerk to support a busy customer operations team. This role is responsible for processing return transactions, credits, and debits while ensuring accuracy within the company's ERP system. The ideal candidate enjoys administrative work, has strong data entry skills, and is comfortable working with spreadsheets and internal systems.


Key Responsibilities:

• Process customer return requests, credits, and debit adjustments accurately in the ERP system.
• Review documentation related to damaged, missing, or incorrect shipments.
• Coordinate return shipments by preparing shipping documentation and communicating with logistics partners.
• Maintain accurate records using Excel and internal databases.
• Assist with purchase order entry and other administrative tasks as business needs evolve.
• Generate and review daily reports to monitor transaction activity and order status.
• Work closely with internal customer service and sales support teams to resolve account issues.
• Provide additional administrative support to the department as assigned.

Qualifications:

• 1-3+ years of professional data entry, administrative support, or customer service experience in an office environment.
• High school diploma required; Bachelor's degree preferred for long-term growth opportunities.
• Comfortable using Microsoft Outlook and Excel, including filters and basic spreadsheet functions.
• Strong attention to detail with excellent organizational skills.
• Ability to manage repetitive tasks while maintaining a high level of accuracy.
• Professional communication skills; previous phone or customer interaction experience is a plus.
• Must be able to successfully complete a background check.

Perks:

• Stable company with exceptional employee retention.
• Supportive team with experienced leadership and hands-on training.
• Modern office surrounded by scenic outdoor views.
• Monthly team lunches and employee appreciation events.
• Complimentary coffee and occasional food perks.
• Potential for long-term employment based on performance and business needs.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request


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