Customer Account Representative

Job Description

Job Description

SUMMARY

This role supports both internal and external customers by handling order processing, compliance, and documentation. Key responsibilities include organizing contract reviews, order entry, monitoring open orders, addressing customer complaints, and ensuring effective cross-department communication. Additionally, the position supports technical, financial, and quality-related initiatives such as customer returns and backlog management.

ESSENTIAL JOB FUNCTIONS

• Serve as primary point of contact for assigned customer accounts, managing all aspects of the customer relationship including daily inquiries, concerns, and account-specific requirements
• Process customer orders, quotes, and sales orders with accuracy and timeliness
• Accurately perform high-volume data entry
• Manage customer portals, including retrieving relevant documentation, accurately acknowledging/accepting/rejecting customer orders, completing annual certifications, and maintaining current compliance requirements
• Oversee order prioritization and delivery commitments by collaborating closely with the Planning team
• Facilitate communication between customers and internal departments
• Maintain accurate documentation including orders, contracts, invoices, packing slips, and certificates to ensure compliance with company and customer requirements
• Conduct customer order/contract reviews
• Ensure contract fulfillment aligns with customer specifications and expectations for delivery
• Partner with internal teams such as Engineering, Quality, Supply Chain or Finance to manage customer requests, expedites, returns, invoice dispute management, and associated communications to customers
• Must be available for overtime and/or customer support occasionally outside regular business hours

*Other duties as required in support of the department and the company*

SUPERVISOR RESPONSIBILITIES

The responsibilities of this role do not include supervising other employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate's degree and/or 3+ year's experience as a customer account representative or working in a sales environment
• Experience in manufacturing environment preferred
• Experience using ERP or CRM systems preferred
• Experience in military/defense, space, and/or aerospace markets a plus

LANGUAGE REQUIREMENTS

• Ability to read, write, speak, and understand English
• Strong professional written and verbal communication skills

JOB SKILLS

• Solid critical thinking skills to analyze information and develop creative approaches to problem solving
• Strong organizational skills, detail oriented and works with a sense of urgency to meet deadlines in a fast paced environment
• Self-motivated and shows initiative to act with a sense of urgency
• Ability to work and build relationships both internally and externally at all levels within the organization
• Portray a positive, respectful, and professional attitude and image in an often fast paced, constantly changing, and challenging environment
• Excellent computer skills with Microsoft Office programs

PHYSICAL DEMANDS

As part of their job duties, the employee must be able to sit, stand, and walk throughout the day while frequently using their hands to handle objects and communicate verbally. Additionally, they may need to reach, stretch, push, pull, crouch, stoop, and occasionally lift objects weighing up to twenty (20) pounds. This role requires specific vision abilities, including close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions.

WORK ENVIRONMENT

A work environment in a manufacturing plant is the physical and social setting where goods production occurs. Depending on the type of product, process, and plant, the work environment may vary in terms of noise, temperature, safety, and demand. Common characteristics of a work environment in a manufacturing plant are the use of machinery and exposure to hazards such as chemicals, heat, dust, or noise, with a culture of teamwork, communication, and continuous improvement.

ENVIRONMENTAL POLICY

Micro-Coax, an Amphenol Company is fully committed to minimizing the environmental impact of its operations, activities, and products. To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations. This is possible through an Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets. We aim to identify and reduce any negative environmental impact our business activities may have.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

• ASTM F–2412–2005, ANSI Z41–1999, or ANSI Z41–1991 rated safety toe shoes in specific areas
• Clear ANSI Z87.1 safety-rated glasses in specific areas.
• Hearing protection in specific locations
• Ability to compile with JSA in specific areas

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).

TRAVEL

Approximately 5-10% of travel is expected.