Digital Content Specialist

DESCRIPTION

The Digital Content Specialist (DCS) reports to the Digital Content Manager. This role provides support to the digital content manager and works collaboratively with the digital content analysts, focusing on content management and syndication needs. The DCS will be tasked with capturing, organizing, and uploading client content to various syndication platforms. In addition, they will also perform trouble shooting when content publication breaks down between retailers and the syndication provider. The DCS will be the subject matter expert on CROSSMARK syndication process and will be required to become certified users of key Content Management and Syndication platforms. These specialists must also become content experts across each retailer that the team supports, understanding the nuanced specifications for each content attribute. One other area of expertise will be on content form and function for all components, inclusive of photography, video, copywriting, and graphics. Finally, this role will perform other administrative duties, as required.

RESPONSIBILITIES

• Supports the content management and syndication process: organizing and uploading all content attributes and files to the content management and syndication platform. Must ensure that all content updates are published and live on each retailer’s site.

• Trouble shooting and error resolution: Diagnose and track down any functional, systematic, or process issues to a root or functional cause, and delivering the solution necessary to ensure any failed content is live.

• Develop and maintain effective working relationships with team members and internal partners to establish a collaborative and dynamic approach to our services.

• Act as a CM&S SME to influence and support solutions that help us in meeting client needs, with the goal of ensuring business commitments and objectives are met.

• Training and development, as needed, to learn new tools, systems, and processes in support of job duties. This includes all CROSSMARK mandated training courses.

• Other duties as assigned.

QUALIFICATIONS

Minimum Education and Work Experience

• Bachelor’s degree preferred in a relevant field, or equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Working knowledge of retail enterprise systems and web-based software platforms.

• Understanding of core eCommerce concepts, workflows, and terminology.

• Strong coordination and project management skills, including planning, prioritization, and follow-through.

• Effective written and verbal communication skills, with the ability to partner across internal teams.

• Ability to manage multiple priorities in a fast-paced environment.

• Highly organized with strong attention to detail.

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ABOUT US

CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights.

We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Marketing

Position Type: Full time

Business Unit: Sales

Salary Range: $37,400.00 - $49,500.00

Company: Crossmark Inc.

Req ID: 31190

Employer Description: US_CRSMRK_EMP_DESC