Senior Client Success Manager

Metergy Submetering Account Manager Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We're a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity. As one of North America's most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy's clients. This performance has enabled Metergy to issue green bonds and obtain green financing. Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach. Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We're proud of who we are and even prouder of where we're headed. Position This role is essential to Metergy as the point of contact for key accounts within our US market. You will be a trusted advisor and strategic partner who works hand in hand with our Director, Client Success. Note that this is not a people manager position but you will lead other Client Success professionals when it comes to supporting these key accounts. Hybrid - 3 days in office in Long Island City, New York Key Responsibilities Serve as a trusted advisor and primary strategic point of contact for our clients' executive and portfolio-level stakeholders, building deep relationships that influence client strategy and drive long-term partnership value. Support the Director of Client Success in the continued growth and development of the Client Success function for our US business. Oversee the health of the overall client portfolio, proactively identifying risks, connecting issue resolution to portfolio-level impact, and navigating conflict across executive, operational, and technical stakeholders. Lead client SteerCos, annual strategy sessions, and executive-level reviews, defining and maintaining a streamlined communication strategy tailored to each portfolio account. Develop and maintain multi-year success plans for top portfolios, defining objectives, milestones, and measurable outcomes that align client goals with business growth. Act as a senior resource and escalation point for Client Success Managers, bridging business and technical conversations to ensure consistent, high-quality client experiences across the team. Support in the coaching, development and overall evolution the Client Success Managers and Client Success Specialists Partner with Account Executives to identify opportunities, develop expansion strategies across the portfolio, and influence deal structures to support growth. Understand the competitive landscape and effectively position proposals against alternatives, ensuring clients recognize the differentiated value of our platform and services. Champion the voice of the client internally, advocating for resources, executive sponsorship, and cross-functional alignment to deliver a seamless client experience at scale. Qualifications Bachelor's degree 7+ years in customer success, account management or similar Including 2+ years in a lead role as key account contact managing senior management client relationships Ability to create and execute long-term, scalable client retention strategies Experience leading cross functional initiatives, fostering internal and external relationships Demonstrated ability to lead with a "customer-first" mindset Proficiency in tracking customer health, defining KPIs Familiarity with Salesforce or other CRM platforms, and PowerBI or other BI tools $115,000 - $135,000 a year Range reflects base salary and will be dependent on experience. Note that Metergy also offers an annual bonus and other benefits. Excellent health coverage and life insurance benefits no waiting period! Company-paid Long-Term Disability and Basic Life Coverage Flexible Spending Account (FSA) options 401K plan with immediate company match Generous Paid Time Off Plan plus 10 paid holidays Summer hours to enjoy the weather Regular Social events - happy hours, summer & holiday parties, & more Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.