Product Specialist, Aftermarket Sales Support

Product Specialist, Aftermarket Sales Support

Location: Hartland, WI, US, 53029 Requisition ID: 3139

Join a team that values balance, open communication, and your future! Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we're looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!

Job Summary/Overview

The Aftermarket Project Specialist is responsible for identifying and developing aftermarket sales opportunities through proactive outreach and responsive communication. This role involves engaging with potential and existing customers via inbound leads, outbound calls, emails, and other platforms to drive growth and ensure satisfaction.

Essential Duties and Responsibilities

• Develop aftermarket sales opportunities through inbound/outbound communications across leads, email, and other channels
• Ensure customer satisfaction through timely, knowledgeable support and follow-ups on quotes
• Quote spare parts, competitor belting, and other components to drive aftermarket growth
• Collaborate with Client Services and internal technical teams to deliver a seamless customer experience and resolve complex issues
• Document customer interactions using CRM software to improve service, identify trends, and report insights to management
• Review quote requests, define requirements, and coordinate with the proposal team to prepare accurate initial and revised proposals
• Collect and analyze cost data—including labor, materials, systems layouts, and services—to develop compliant and competitive pricing
• Partner with engineers, drafters, commercial and operations teams to align pricing strategy with broader business goals
• Support sales teams with pricing tools and resources to help communicate value effectively
• Monitor pricing models and market conditions to recommend and implement price adjustments
• Create analytical models to identify discrepancies, summarize performance data, and provide actionable insights for decision-makers
• Evaluate products and services to ensure proposed pricing meets margin objectives
• Perform other duties and responsibilities as assigned

Knowledge, Skills, Competencies, and Abilities

Displays professional verbal and written communication Ability to build relationships both internally and externally to support customer needs Demonstrates knowledge in product lines and their applications A team player that seeks input from others and contributes to the team effort to achieve a common goal Ability to organize, prioritize, and approach task with a sense of urgency Attention to detail. Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved

Required Qualifications

High School Diploma 3+ years of Customer support experience preferred

Benefits

Free coffee daily 11 paid holidays Vacation and sick time Medical, Dental, Vision insurance, effective day 1 401(k) Paid parental leave Tuition assistance Disability insurance

About Columbus McKinnon: Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we're going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team! Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

Nearest Major Market: Waukesha Nearest Secondary Market: Milwaukee