Membership Experience Director

Under the guidance of the Associate Executive Director, the Member Experience Director supports all aspects of a high-quality YMCA user experience. With the “member experience” as the foundation of this role, the Member Experience Director is responsible for planning, coordinating, and administering all membership retention efforts. The Member Experience Director is responsible for ensuring exceptional service and assistance to YMCA members, prospective members, and guests through internal and external strategies. This position heavily focuses on direct member service, program, and membership growth strategies and administrative responsibilities. The Member Experience Director facilitates regular sales and retention training for staff teams to help drive new membership, program participation, and engagement around strategic initiatives. In addition to these responsibilities, the Member Experience Director is charged with the development of member recruitment and satisfaction. This position ensures that an analytical and performance-measurement perspective is integrated fully into the design, implementation, and review of all membership activities. Bachelor’s degree in a related field preferred or equivalent professional experience in business/customer service required. Must be a self-directed, innovative, and creative person. Requires a quality work balance with the ability to expedite projects efficiently is necessary. Must be available to work a weekly schedule that meets the needs of the YMCA branch, even if this falls outside of “normal” business hours. Must be available to work early mornings, nights, weekends, and/or holidays with a minimum of one evening, one early morning, and one weekend per month. #J-18808-Ljbffr The National Council of Young Men’s Christian Associations of the United States of America