Senior Account Executive

Remote, U.S. | $90K–$100K Base | $180K–$200K+ OTE | Uncapped Commission

Key Lime Interactive is looking for a Senior Enterprise Account Executive who knows how to open doors, build trusted executive relationships, and turn complex business challenges into meaningful opportunities.

This is a new-business role for someone who enjoys creating momentum. You’ll own new-logo growth across enterprise organizations, working with leaders in UX, CX, Product, Research, Digital, Innovation, and Marketing.

You won’t inherit a book of business and simply maintain it.

You’ll identify the right companies, find the right people, start conversations, uncover opportunities, and guide complex deals from first interaction through close.

And you’ll have something genuinely interesting to sell.

For 17 years, Key Lime Interactive (KLI) has helped some of the world’s most recognizable brands better understand their customers and make smarter decisions about products, services, and experiences.

Our clients have included brands such as Google, Amazon, Microsoft, Disney, Coca-Cola, PayPal, USAA, CVS Health, Verizon, and FedEx.

Our work spans UX and customer research, emerging technology, AI-enabled experiences, accessibility, benchmarking, strategy, and large-scale research programs.

That means you’re not selling a commodity or pitching the same solution every day.

You’re helping enterprise teams solve important problems.

We’re also not a heavily layered corporate environment. We’re curious, entrepreneurial, collaborative, and comfortable trying new things. We expect people to be great at what they do, and we give them room to do it.

Now we’re ready for our next stage of growth.

That’s where you come in.

Your mission is straightforward:

Bring KLI into more rooms with more great companies.

You’ll:

• Build new enterprise relationships. Identify and engage senior decision-makers within Fortune 1000 and other strategic accounts.
• Create pipeline. Use your network, thoughtful outbound, introductions, LinkedIn, events, conferences, referrals, and creative prospecting to generate new opportunities.
• Lead consultative sales conversations. Understand the business challenge behind the initial request and identify where KLI can create meaningful value.
• Sell complex research and consulting engagements. Connect client needs with KLI’s UX, CX, research, strategy, accessibility, benchmarking, and emerging-technology expertise.
• Expand the opportunity. Look beyond the first project to identify broader needs, additional stakeholders, and long-term partnership potential.
• Build compelling solutions. Partner with our research and strategy teams to develop proposals and scopes of work that clients want to buy.
• Own your pipeline and number. Manage opportunities in HubSpot, forecast accurately, maintain momentum, and drive deals through close.
• Represent KLI in the market. Attend conferences, client meetings, dinners, industry events, and pitches. Approximately 30% travel is expected.

You’ll likely thrive here if you:

• Have 5+ years of successful enterprise sales experience selling professional services, consulting, research, CX/UX, insights, or another complex solution.
• Have experience selling into Fortune 1000 or similarly complex organizations and understand how to navigate multiple stakeholders and longer sales cycles.
• Know how to build relationships with senior and executive-level buyers.
• Are comfortable creating your own opportunities rather than waiting for leads to arrive.
• Can prospect thoughtfully across email, phone, LinkedIn, events, referrals, and your professional network.
• Know how to move from an initial conversation to a larger strategic opportunity.
• Communicate exceptionally well, whether you’re writing an introductory email, leading a discovery call, or presenting to executives.
• Are comfortable with autonomy and accountable for your results.
• Are resilient, curious, creative, competitive, and genuinely good with people.
• Know how to create momentum and keep a complex deal moving.

Experience selling into or working with UX, CX, Product, Research, Insights, Digital, Innovation, or Marketing teams is a strong plus.

Existing relationships in these areas are valuable, but we’re equally interested in someone who has demonstrated that they know how to build them.

Experience with HubSpot or a similar CRM is also helpful.

You don’t need to be a UX researcher. You do need to be curious enough to understand our clients’ challenges, ask intelligent questions, articulate the value of the work, and know when to bring our experts into the conversation.

KLI works across the customer and product lifecycle, giving you multiple ways to start and grow a client relationship.

Discovery & Strategy

User interviews, ethnography, diary studies, competitive research, personas, segmentation, stakeholder research, and strategic insights.

Concept & Experience Development

Journey mapping, concept testing, co-creation, focus groups, card sorting, tree testing, and experience evaluation.

UX & Product Research

Usability testing, prototype testing, A/B testing, heuristic evaluations, accessibility testing, benchmarking, and behavioral research.

AI & Emerging Experiences

Research focused on intelligent experiences, trust, adoption, human-AI interaction, and emerging technologies.

Enterprise Research Programs

Dedicated research resources, bundled programs, custom mixed-method engagements, and ongoing enterprise partnerships.

Every client problem is a little different.

That’s part of what makes this role interesting.

Great sales performance should have meaningful upside.

Base Salary: $90,000–$100,000

On-Target Earnings: $180,000–$200,000+

Annual New Business Target: $600K in Year 1

Commission: Uncapped, with a 10% base commission rate on eligible signed contract value

Accelerators: Commission rates can reach up to 15% on eligible revenue above quota

Sell more. Make more. No artificial ceiling.

You’ll also receive:

• Comprehensive medical, dental, vision, and life insurance
• Company-paid short-term and long-term disability insurance
• Supplemental benefit options
• 401(k) with company matching eligibility after one year
• 14 days paid vacation
• 6 paid sick days
• 8 company holidays
• Fully remote work
• Travel to conferences, client meetings, and industry events
• The autonomy to make a meaningful impact on how KLI grows
  

We’re not looking for someone who checks every possible box.

We’re looking for someone who sees an enterprise account and immediately starts thinking about the people, relationships, business challenges, and conversations that could turn it into an opportunity.

Someone who enjoys opening doors.

Someone who can earn credibility with executives.

Someone who knows that great enterprise selling is less about pitching and more about understanding what matters, finding the right opportunity, and building enough trust to move it forward.

If you know how to create new business, build executive relationships, and want to sell fascinating work to some of the world’s leading brands, we should talk.

Come sell something interesting.

Come work with smart people.

Come help us build the next chapter of Key Lime Interactive.

And yes, there will probably be Key Lime pie.

Key Lime Interactive is a full-service Customer Experience and User Experience research and strategy agency founded in 2009. We help leading global brands better understand the humans behind their products, services, and experiences.

We’re researchers, strategists, problem-solvers, question-askers, and pattern-finders. We believe great work comes from curious people who care about what they do, enjoy the people they work with, and aren’t afraid to challenge the obvious answer.

Sound like your kind of people? Come meet us.

Key Lime Interactive is an Equal Opportunity Employer committed to creating a workplace where talented people can do their best work.