Journeyman Telecommunications Engineering Specialist (VTC Focus)

Journeyman Telecommunications Engineering Specialist (VTC Focus) Labor Category Description: The Journeyman Telecommunications Engineering Specialist is a skilled technical professional responsible for the installation, configuration, and maintenance of the organization's unified communications systems, with a primary focus on Video Teleconferencing (VTC) and Voice over IP (VoIP) technologies. Working under the general guidance of senior engineers, this individual performs hands-on technical work to ensure that VTC and voice systems are reliable, secure, and meet user needs. They are a key resource for setting up conference rooms, troubleshooting session issues, managing system endpoints, and providing technical support for all real‑time communication services. See section 9.5 on local travel for equipment transportation. Typical Task List: VTC and Conference Room Support: Install, configure, and test VTC hardware, including codecs, cameras, microphones, and control systems in conference rooms and other designated facilities. Integrate VTC systems with associated audio-visual (AV) equipment, such as displays, projectors, and room control panels (e.g., Extron, Crestron, AMX). Provide "white glove" pre-meeting setup and in‑session technical support for high‑visibility VTC meetings to ensure successful execution. Schedule and manage VTC sessions, including multipoint conferences using bridging infrastructure (MCU). VoIP and Telephony Support: Install and configure Voice over IP (VoIP) hard phones and assist users with the setup of soft client applications (e.g., Cisco Jabber). Perform basic user account administration in the telecommunications call manager system, such as creating new users and assigning phone profiles. Troubleshoot and resolve common user–reported issues with office phones, including connectivity, call quality, and feature functionality. System Maintenance and Administration: Perform routine maintenance and apply software updates and patches to VTC codecs, VoIP phones, and other communication endpoints under the direction of senior staff. Monitor the health and status of telecommunications systems and endpoints, identifying and reporting potential issues. Assist with maintaining an accurate inventory of all VTC and telephony assets. Troubleshooting and User Support: Serve as a Tier 2 escalation point for the Help Desk for issues related to VTC and VoIP systems. Diagnose and resolve technical problems with VTC sessions, including connectivity failures, poor audio/video quality, and content sharing issues. Provide guidance and training to end-users on the proper use of conference room VTC equipment and collaboration tools. Minimum Qualifications / Requirements Experience: A minimum of three (3) to five (5) years of hands‑on experience in supporting telecommunications systems, with at least two (2) years of that experience focused specifically on Video Teleconferencing (VTC) and VoIP technologies. Certifications (Baseline): Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II. Certifications (Computing Environment - Desired): Relevant industry certifications are highly desired. Examples include: CompTIA Network+ Cisco Certified Network Associate (CCNA) Collaboration Certified Technology Specialist (CTS) from AVIXA Security Clearance: Must be able to obtain and maintain a DoW Security Clearance Technical Skills: Proficiency with enterprise VTC hardware from major vendors (e.g., Cisco, Poly/Polycom). Solid understanding of video and voice communication protocols (e.g., SIP, H.323). Experience with VoIP phone systems (Cisco preferred) and soft clients. Familiarity with basic network troubleshooting (TCP/IP, LAN/WAN) as it relates to real‑time communication. Strong customer service and communication skills. #J-18808-Ljbffr Wood River Federal