Account Manager

Builders Capital

Hybrid Account Manager

Casa Lending is looking for a hybrid Account Manager to join our growing Servicing team. In this role, you will provide superior borrower experience while maintaining the well-being of our active loan portfolio. As an Account Manager, you'll play a pivotal role in this effort, supporting borrowers through regular, meaningful communication. From loan closing to payoff, you'll oversee borrower relationships, champion loan progress, and drive repeat business.

Casa Lending is one of the fastest-growing private money lending firms in the United States. Our mission is to help real estate investors profitably scale their business by offering a best-in-class suite of loan products and leveraging top talent.

Borrower Relationship Liaison: Serve as the main contact for your borrowers, managing all incoming inquiries and proactive communication.

Problem Solving: Address borrower concerns related to construction draws, interest payments, loan modifications, and payoffs, collaborating with internal teams for risk analysis and processing.

Insight Expert: Provide accurate insights on each deal and borrower through proactive follow-up, enabling informed decisions on loan management.

Customer-Oriented: Passionate about delivering exceptional service and enjoy regular interactions with borrowers.

Proactive: Excel in managing multiple tasks, taking responsibility for your portfolio, and ensuring borrowers progress as planned.

Collaboration: Partner with other Account Managers and cross-functional teams, including sales, servicing, and credit, to share insights and resolve issues.

Impact: Enhance the borrower experience during the most extended phase of our lending process, driving customer retention and repeat business.

Builders Capital

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Vacancy posted 5 days ago

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